Senior Manager, Retail Services at Nielsen

Job Description

• The Client Senior Manager in Retail Services has an appreciation of industry and NielsenIQ products and services as well as a good understanding of the value those products and services bring to our clients. It is important to understand the Retail Service department’s role within the larger NIQ eco-system, making sure we create value for our clients in order to support win-win partnerships. Responsible for listening to, discovering and understanding client needs to identify sales opportunities and leveraging NielsenIQ’s unique value proposition. Expected to proactively build a valuable network both internally and externally. This individual will be responsible for a portfolio of clients in the South African Retail team.

Responsibilities

• Fully understand the role of Retail Service department within the greater NIQ Eco-system and develop strong, positive relationships with key stakeholders at retail clients.
• Manage a team across multiple retail clients to plan and implement stakeholder engagement plan that drives positive retail partner engagement that affects overall NPS scores for our clients
• Actively contribute to business planning process (financial targets, proposal submission, revenue on hand, pipeline) for your selected clients
• Create an effective account plan for each of your retail clients that drives engagement, value and revenue growth
• Ensure all deliverables, processes and solutions created are sustainable, compliant with best-practice, and adhere closely to zero-touch maintenance goals, and can be scaled/leveraged
• Work with large datasets in numerous formats through NIQ’s own data management tools (Answers, Connect Express, etc) to extract insight and create deliverables for retail clients
• Prepare and create insight solutions for clients which are user-friendly, intuitive, and meet the client or brief need
• Take on briefs with autonomy and self-management, contribute to team planning with awareness of capacity, commitments, deadlines etc
• Work proactively with the execution team within the retail team process to ensure on-time and quality BAU reporting to retail clients, and delivery of ad hoc client requests
• Work proactively with Retail Operations /operations team to ensure data quality is top priority for our clients
• Prepare and host team calls and workshops, client engagement sessions, and training sessions (internally and externally, remotely and in-person)
• Understand NielsenIQ’s Retail Products, and how to propose the best solution to fit the Retailer
• Identify Retailer needs, prepare proposals and convert opportunities into sales, as well as responding to requests for proposals to build a healthy sales pipeline across a breadth of NIQ products
• Communicate effectively with client relationship managers and clients to manage expectations on deliverables & projects
• Understand industry trends and seeks to learn best practices adopted by peer companies
• Work continuously and collaboratively with international NielsenIQ teams

Qualifications & Skills

• 4+ years of experience in a relevant account management function and/or with appreciation of NielsenIQ products, services and data
• Strong and proactive written and verbal communication with excellent interpersonal skills
• Sales mindset and persistence, looking out for key opportunities to build a strong pipeline across the breadth of NIQ services
• Understanding of financial administration including loading of contracts, PO and Cash collection processes
• Strong problem solving and analytical skills
• Effective time and project management skills
• Pro-active, sense of responsibility and can work independently
• Team player spirit

NIQ Values & Behaviours

Values:

• Integrity: Raise risks, expose issues, be truthful to your team and your clients
• Responsibility: Own your part and see it through
• Passion: Participate actively, speak up when you disagree, be fierce in the pursuit of your objectives

Behaviours:

• Think Like Our customers: Represent the voice of retail clients in internal discussions, eagerly learn about our client’s businesses and priorities at every opportunity
• Know Our Business: Participate in knowledge sharing, training, break down silos and engage other BUs
• Be Inclusive & Help Others: Support your team to cross the finish line together
• Be Honest & Transparent: Radical Candor with leads and peers, honesty with clients, transparent work
• Keep Your Word: Be reliable and trusted on what you say you will do, maintain a strong say:do ratio
• Take Ownership: Take initiative, be accountable, manage expectations
• Make Things Better: Embody Stewardship – always leave things better than they were before you began
• Be Courageous & Aim High: Take off the blinkers, change the game, embrace ‘what-if’ thinking and tackle the big challenges