Vacancies at MRI Software

Responsibilities include:

• Develop a deep understanding of both the functional and technical aspects of the Property Management X product suite
• Thoroughly test client issues to recreate and assist in determining root cause
• Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
• Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
• Attend client status meetings to review open issues
• Effectively and proactively manage client expectations
• Foster positive relationships with clients to ensure client retention
• Clearly document issue resolutions and confirm client understanding for closure of support cases
• Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
• Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
• Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
• Approach all circumstances and interactions in a professional manner
• Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

• Proven experience in researching and resolving client issues (2 years +)
• Software testing and troubleshooting experience
• Flexibility and passion for delivering outstanding service
• Interpersonal skills coupled with the ability to work across departmental boundaries
• Excellent written and oral communication skills
• Excellent analytical skills
• Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
• Professional image and appearance
• Must be fluent in English

Preferences:

• BA/BS in Business or Computer Science or equivalent experience
• Knowledge of SQL and relational database structure
• Technically proficient
• Real estate knowledge and experience

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• As an MRI Solution Consultant in Affordable Housing, you’ll never get bored with doing the same thing every day. You’ll be constantly challenged with new opportunities and new assignments. But some of the typical tasks include: 
• Manage all aspects of client implementations including client assessment, data collection, data conversion, set-up, internet-based training, resolution of initial technical issues, and effective hand-off to the Support team. 
• Manage completion and timely delivery of all items within a client contract and ensure client satisfaction and expectations. 
• Coordinate and perform in-house testing of software data conversions. 
• Collaborate with Product Development for new product development and existing product improvements, if requested. 
• Collaborate with Department Manager, as appropriate, to create and maintain training documentation, presentations, videos, product guides and online help system maintenance. 
• Recommend department process improvements, including developing best practices. 
• Work on special projects, as requested. 

REQUIREMENTS:   

• Solid Educational Background. Bachelor’s degree in Accounting, Finance, or Business Management, Computer Science, Engineering, Project Management, or technical field from a reputable 4-year college/university. Applicable work experience will be considered in lieu of degree. 
• Team Player. At MRI our people work together. Our people work in formal and informal team settings to address our customers’ needs. 
• Effective Communicator. Our consulting team members possess outstanding spoken and written communication skills. 
• Excellent Student. At MRI our people constantly learn new skills. These range from business, software, technology, presentation, and management skills.  
• Enjoys teaching. Not only do our consultants learn new skills, they teach others. Our consultants provide training both to our customers and to our internal MRI employees.  
• Comfort with business technology. Knowledge of SQL, Excel, PowerPoint, Access, and Word provide a solid foundation for success. At MRI we’ll teach you how to work with database applications, how to write business reports using our software, how to manage business data using our technology, and other soft skills to enable your success.  
• Basic Affordable Housing/Accounting/Business Knowledge. Our customers use our software for accounting and for managing affordable housing real estate properties. Understanding the fundamentals of accounting, business, and/or affordable housing is fundamental to delivering the best results. 

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Responsibilities

• Develop software features in a self-sufficient way and to a high technical standard
• Understanding the system architecture and technical goals of the product
• Follow the development process (source control, branching, testing, etc.) without assistance
• Actively troubleshoot issues and assist with complex support queries that require further analysis
• Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with all other teams in the product development department
• This is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria

• A Degree or Diploma in Software Engineering, Computer Science or a related area, or equivalent years of experience.
• Demonstrable experience in .Net (C#, ASP.Net, Core, MVC, Razor Views)
• Demonstrable experience in JavaScript (Native / Typescript / JQuery)
• Demonstrable experience in NX/Angular or similar technologies.
• Demonstrable experience in SQL (Microsoft SQL Server)

Advantageous Criteria

• Experience using cloud technologies (Microsoft Azure, RabbitMQ)
• Experience using Azure DevOps
• Experience in writing Unit Tests
• Experience in working with Micro-Service architecture/patterns

Personal Attributes

• Good verbal and written communication skills
• Eager to learn new skills
• Constantly improving current abilities
• Team player with a can-do attitude'

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Responsibilities:  

• Local Services oversight, leadership, and people management of Manager direct reports, and approximately 50 employees as part of the SA Services Global Delivery Center  
• Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence; 
• Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams; 
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development; 
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization; 
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and 
• Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure. 

Knowledge and Skills: 

• 5+ year experience within a Business Management or related field  
• 5+ year experience managing a global team or other relevant leadership experience 
• Leadership: Demonstrated ability to inspire a team to achieve great things 
• Execution: Demonstrated ability to take concrete actions to deliver and inspire 
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration 
• Excellent documentation and presentation skills 
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus 
• Experience with other business SaaS offerings a plus 

Education:  

• Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience 

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• This position is responsible for defining, developing, and coordinating MRI Software training content and related tasks for internal and external product training for MRI clients and employees.  This position will require working with other departments to gather information to create and update training content (eLearning, manuals, training videos, and workbooks).
• Work with stakeholders and subject matter experts throughout the organization including at Project Lead meetings.
• Develop, design, and coordinate a comprehensive training program that includes web-based learning and instructor-led courses.
• Compose scripts/storyboards to follow capture processes/workflows.
• Develops engaging e-learning content, consistent with brand and with existing library of content.
• Iterates content during development, collecting and incorporating feedback from key stakeholders.
• Create and maintain project plans to support the training execution.
• Assess metrics and measure effectiveness to support the evolution of the training programs.
• Work with Management in analyzing the training needs of clients.
• Coordinate with Product Management regarding new and updated products to ensure appropriate training for clients.
• Stay up to date on new training methods.

REQUIREMENTS:  

• Instructional design and development experience in software industry
• Experience with rapid eLearning tools such as Articulate, and/or Camtasia
• Experience with Skilljar or other learning management systems a plus
• Strong organizational, planning, project management, communications, presentation, facilitation, and influencing skills required
• Previous training experience including instructional design, program design & development, and training technologies highly desirable
• Able to manage multiple responsibilities and projects with competing priorities and deadlines
• Expert in multi-tasking, organizing, and prioritizing is critical
• Strong written and verbal communication skills; excellent follow-up skills
• Bachelor's Degree in a related field or equivalent training in a business or software environment
• 2 years of training development experience preferred
• All other duties as assigned