Director of Professional Services - Cape Town at MRI Software

Responsibilities:  

• Local Services oversight, leadership, and people management of Manager direct reports, and approximately 50 employees as part of the SA Services Global Delivery Center  
• Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence; 
• Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams; 
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development; 
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization; 
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and 
• Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure. 

Knowledge and Skills: 

• 5+ year experience within a Business Management or related field  
• 5+ year experience managing a global team or other relevant leadership experience 
• Leadership: Demonstrated ability to inspire a team to achieve great things 
• Execution: Demonstrated ability to take concrete actions to deliver and inspire 
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration 
• Excellent documentation and presentation skills 
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus 
• Experience with other business SaaS offerings a plus 

Education:  

• Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience