Senior Manager-Retail X2 (Re-Advert) Distribution- East London-Eastern Cape & Bellville-Western Cape (Internal and External) at Eskom Communications

Area of Speacialization : To lead delivery services for predefined customers, through the provision of value-adding customised products, services to segmented customers and standardised products and services to regulated subsidised customers.

Minimum Requirements

Qualification(s):  

• B Degree in Marketing/ Commerce/ Sciences/ Engineering at a NQF 7 level with 360 credits.
• B Tech in Marketing/ Commerce/ Sciences/ Engineering at a NQF 7 level with 360 credits.

Experience:

• 10 Years extensive experience in a customer service environment and customer service theory.

Skills and Competencies

Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team Leader
• Results and delivery focussed
• Build effective relationships
• Coaching
• Mentoring
• Developing

Knowledge:

• Eskom business and business processes
• Understanding process management

Skills:

• Ability to work effectively with all levels in the customer service business
• Sound interpersonal relations
• Well-developed communication
• Credibility and ability to build commitment for customer satisfaction
• Accreditation in terms of the customer service leadership programme
• General management

Key Responsibilities

• Formulate and develop a retail strategy.
• Manage energy and network services.
• Drive the development and marketing of products and services in the cluster.
• Lead the customer acquisition process.
• Develop and implement a revenue management process.
• Build and maintain customer relations.
• Lead stakeholder relationship management and communication.
• Manage and optimise resources.

Closing Date : 5/11/2023