Senior Manager Student Accommodation at The National Student Financial Aid Scheme(NSFAS)

RESPONSIBILITIES:

Policy, Systems and Procedure Implementation

• To participate in the development and management of the NSFAS student accommodation/housing policy(ies), guidelines, and procedures in line with the student-centric model.
• To optimise and manage the processes developed in the value chain of NSFAS student accommodation to maximise the student experience

Core Strategic/Operations Objectives Implementation

• To contribute to the development of the student accommodation strategy
• To enable the implementation of the student accommodation strategic plan
• To enable the implementation of the key performance indicators (KPIs) and operational plans of the subunit
• To assess and review applications from providers for accreditation of potential student accommodation
• To participate in the maintenance of business processes and procedures that verifies institutions registered student against data of students accommodated at providers
• To participate in the maintenance of the business processes and procedures that enables the matching of students with suitable accommodation
• To manage the maximisation of student expectations with the NSFAS student accommodation support programme
• To manage and resolve the stakeholder challenges that emanate from the student accommodation value chain
• To manage and develop instruments to track the accreditation statuses of the student housing programme
• To introduce control measures around the student accommodation value chain i.e. application verification, state of student accommodation, approval and inspection, certification processes
• To manage payment of accommodation service providers in line with institutions verified registration details
• To analyse and recommend the accommodation payments and recover any overpayments, certification processes

People Management & Ethical Leadership

• To manage and participate in the recruitment and selection of subunit vacancies in line with EE targets
• To delegate student accommodation programmes to subordinates for implementation
• To lead and manage the subunit team to achieve the set and agreed programmes
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subordinates
• To lead and manage all disciplinary matters of subordinates related to performance and conduct issues

Stakeholder Management & Relationships

• To oversee the utilisation and implementation of the student accommodation policy, processes, efficiency channels and databases to resolve stakeholder queries and complaints
• To collaborate with internal stakeholders to enable the student-centric model
• To manage and delegate the sharing of the accredited list of accommodation providers with institutions of higher learning for the smooth student experience
• Collaborate with stakeholders on debates and programme development matters of interest and influence
• Manage the Publication and updating of the details of NSFAS accredited student accommodation providers
• Manage the Publication and updating of the details of NSFAS terminated student accommodation providers

Project Management & Leadership

• To manage and supervise the projects to address identified needs as per the student accommodation strategy
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the subunit

Budget Optimisation

• To forecast for subunit core administration activities and projects
• To manage budget, spend in line with core activities and projects

Compliance Monitoring and Evaluation

• To lead and manage the plans and processes of verification, compliance, registration and deregistration of accommodation providers with DHET Norms and Standards for Housing
• To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
• To analyse and improve the audit, risk and compliance outlook of the student accommodation landscape
• To lead and manage the implementation audit plan

Information and Knowledge Management

• To collaborate with ICT to build systems that enable the management of data obtained from different sources
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information

Reporting and Accountability

• Report on subunit strategic KPIs progress, operational plan progress, strategic stakeholders’ issues and interventions management, internal and external audit and risk and on any other work in the mandate of the student accommodation subunit.

DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

• NQF Level 7 in Commerce, Legal, Property Management or related Built Environment fields
• 7 Years plus experience in the property development or management sector of which 5 should be at a management level
• Project Management Certification
• Driver’s License.
• Computer literacy – Intermediate MS Package Suite
• Working knowledge of lease agreements and dispute resolution processes
• Working knowledge of the higher education sector
• Working knowledge of residential or student accommodation
• Relevant Project Management experience

Preferred

• NQF Level 8 in Commerce, Legal, Property Management or related Built Environment fields