Quest is South Africa's leading provider of scalable recruitment and staffing solutions for Frontline Customer Service, Sales, Marketing and Support Staff. Since 1974 we have delivered the very highest level of service in the recruitment, training and management of professional staff. Whether your company requires a unique staffing solution or you are lookin...
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The primary purpose of this role is to provide support to the branch network comprising of the Microsoft Windows environment. The role requires support for the Microsoft application servers and user’s desktops (OS level and hardware) as well as providing end user support for all users and ensuring that all branch systems like the network, printers, call centre PABX, video conferencing systems are operational at all times. This role also requires that the engineer supports all 3rd Level Firewall queries, implementations, configuration and support
Duties & Responsibilities
Administration
Ensure cost effectiveness of new purchases and equipment.
Maintain a master spreadsheet with all assets and IP information.
Microsoft Equipment
Install and configure Microsoft equipment - servers.
Optimise and manage Microsoft systems to ensure an efficient work environment.
Troubleshooting network and connection issues.
End-User Support
Provide support to end users.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Provide basic training on computer operation and management.
Other Systems
Provide support to monitoring systems, printers, Wi-Fi, PABX, Zoom Conference
Troubleshoot and escalate to 3rd Level support when required.
Inspect the state of Server Room UPS to avoid power failure during power outages. This involves checking if all the functions of the UPS work.
Proactive Monitoring - Monitor key components of the branch networks through monitoring tools.
Vendor Management - Maintain relationship with technology, software and security vendors to ensure reliable delivery of services and systems.
Process and Procedures - Evaluate and improve current process and procedures to continuously improve output.
Standby Support - Ability to travel and work after hours when necessary.
Project Management - Assist and manage any project related request.
Desired Experience & Qualifications
Must have
IT related Degree / Diploma or Equivalent Experience
A+/N+/Security+/MCSE/ITIL
MCITP Experience or qualification Experience
FortiGate firewall Experience advantageous
Project Management experience advantageous
Linux experience advantageous
1 to 3 years technical experience in the relevant field
Gmail
Yahoomail