Latest Jobs at Nedbank

Job Purpose

• To originate and implement financing transactions in order to maximise sustainable revenue streams through the pursuit of profitable and innovative specialised debt financing transactions in the Infrastructure Finance sector.

Job Responsibilities

• Build sound client relationships (existing and new clients) by clear communication; regular meetings and setting clear objectives and timelines.
• Formulate and pitch ideas/solutions for clients that drives new business origination that enables clients to meet their objectives.
• Manage internal stakeholder relationships by collaboration across all clusters; clear communication; agreeing on objectives and timelines and requesting stakeholder input in decision making.
• Build professional relationships by networking. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Mentor and grow individuals within the team.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g., Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Evaluate deal progress in line with set objectives and timelines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client and reviewing own work before submitting to relevant stakeholders.
• Monitor and assess credit exposure for any increase in risk by assessing exposures for appropriateness taking into consideration the client business performance and market conditions.
• Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions or informal meetings with relevant divisions.
• Resolve work obstacles and drive solutions by lobbying and one on one engagements with relevant stakeholders.
• Assist deal teams to close transactions by sharing your professional skills; engaging with clients, running various pricing scenarios; structuring the transaction; negotiating legal documents; preparing credit applications and executing on compliance and presenting application to credit committee.
• Maintain and build existing and on-board market share by applying your professional skills.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified time frame.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Contribute to developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant, Chartered Financial Analyst (CFA), Master’s degree in sciences or Legal.

Minimum Experience Level

• 6-8 years relevant sector experience

Technical / Professional Knowledge

• Microsoft Office
• Nedbank culture and values
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

• We’re seeking a dynamic Wealth Manager to join our Cape Town Team — individuals who bring Nedbank’s Connected Wealth vision to life. This role is pivotal in driving impactful growth, fostering collaboration, and shaping the future of integrated wealth management at Nedbank Private Wealth
• To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.

Job Responsibilities

• Formulate innovative solutions for our high net-worth clients on their wealth journey whilst being aware of markettrends and variables that may impact their investment plans
• Achieve predetermined sales targets across the business by identifying opportunities in the client base to advise clients on NPWs approved investment, risk and banking solutions
• Acquire new business for the portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share
• Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts,Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
• Maintain expert knowledge of all Nedbank Wealth's approved products, application procedures, processing, and timelines, whilst using this knowledge to drive relevant sales targets
• Inform and educate clients on products and services to ensure retention of existing clients, increasing sales revenue, and expanding the organisation's client base
• Collaborate successfully across all relevant areas to achieve shared goals
• Ensure  compliance with relevant statutory, legislative, policy, and governance requirements
• Stay up to date with relevant legislative amendments and industry best practices, as well as the Company's internal compliance procedures
• Ensuring that the quality of advice remains high and consistent and in line with NPW's investment philosophy and approved products
• Contributing to sustaining a competitive edge through external networking, benchmarking, and representation on related forums
• Developing networks and build alliances to grow and strengthen internal support bases
• Provide support and coaching the wealth managers, paraplanners and other staff as required
• Lead team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree in Commerce/Finance/ Business Science etc
• Post Graduate Diploma in Financial Planning 
• Certified Financial Planner (CFP) or studying towards CFP
• Regulatory FAIS Exams - RE5 (essential)

Essential Certifications

• FAIS representative and preferably a Key Individual

Minimum Experience Level

• 5 years related experience in Financial Planning/Wealth Management acquisitions/sales is essential
• RE5 certification is essential

Technical / Professional Knowledge

• Microsoft Office
• Client understanding (Wealth management)
• Cross and Up - selling
• Client retention

Behavioural Competencies

• Building Customer Relationships
• High-Impact Communication
• Driving for Results
• Aligning and Executing Sales Strategy
• Creating a Service Reputation
• Guiding Sales Opportunities

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Job Purpose

• To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. 

Job Responsibilities
Client Engagement:

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems.
• Foster mutual trust and confidence through providing expert client service.
• Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.
• Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:

• Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
• Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
• Assist Client Advisors and Client Support Specialists with complex queries and complaints.
• Manage the daily, weekly and monthly control activities.
• Manage and control branch cash within branch holding limits.
• Ensure the teller function, treasury and ATM's are in a balancing position.
• Manage and control forex cash and travel cards balancing and any takeovers of forex.
• Adhere to metrofiling processes and archiving of documentation.
• Authorise transactions and overrides outside of tellers and forex mandates.
• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:

• Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Must have completed an advanced certificate in banking or financial qualifications - NQF6

Minimum Experience Level

• Must have 3 - 6 years. Retail/Banking Client Service, Cash, Banking Systems, 2nd Line Problem Resolutionexperience.
• Must have foreign exchange experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Relevant Nedbank policies and procedures
• Troubleshooting
• Problem solving skills
• Risk And Security Practice
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Decision Making
• Influencing
• Quality Orientation
• Adaptability
• Managing Work

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

People Specification
Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications
Preferred Certifications
Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• To provide leadership and manage sales, operations and mitigate risk to achieve growth in market share and profitablity through flawless execution on set strategy and to promote Nedbank brand.

Job Responsibilities

• Lead and manage financial management function
• Drive achievement of revenue targets by ensuring competitive agility and sustainability.
• Drive achievement of market share targets
• Manage design of processes; systems and controls
• Manage portfolio functional efficiency; productivity and sustainability by ensuring integration of function
• Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three- year strategic planning process and framework.
• Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.
• Deliver service to clients by ensuring that client expectations are understood and met.Build and maintain relationships with clients through regular engagement and knowledge sharing.
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance
• Build and maintainrelationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.
• Deliver service to clients by ensuring that client expectations are understood and met.
• Build and maintain relationships with clients through regular engagement .
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance in a proactive manner.
• Build and maintain relationships with external stakeholders through informal and formal knowledge sharing
• Optimise efficiency and embed correct
• Manage performance of reports and hold them accountable for managing the performance of their reports
• Drive to execute own and direct reports planned development by acquiring knowledge;
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring; coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.Improve productivity and reduce costs by improving work processes.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
• .Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant industry specific qualification in Finance or Sales.

Minimum Experience Level

• 5 years leading people in a related financial services industry.
• Commercial Sales experience in the financial sector

Technical / Professional Knowledge

• Financial Accounting Principles
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Governance, Risk and Controls
• Principles of project management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Talent management

Behavioural Competencies

• Driving for results
• Decision Making
• Coaching
• Influencing
• Planning and Organizing
• Earning Trust
• Building partnerships
• Driving for Results

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Job Purpose

• The Finance Manager will be responsible for managing the financial performance of the Private Clients and Small Business Services (SPS) segments within the Personal and Private Banking (PPB) cluster, ensuring accurate reporting, robust financial planning, and strong stakeholder engagement. This role requires advanced financial management expertise, IFRS knowledge, and the ability to influence strategic decisions in a dynamic, high-pressure environment.
• The Finance Manager will focus primarily on financial planning and analysis (FP&A), budgeting, forecasting, and performance reporting for these segments. The role involves financial business partnering with segment heads and centers of excellence (e.g., tax, expenses, NIR/NII), providing actionable insights to optimize profitability and cost structures. While the core responsibility is PPB, the incumbent should have a high-level understanding of adjacent investment offerings to s

Why join our team!

• Step into a role where finance meets strategy and impact. As Finance Manager within Personal and Private Banking (PPB), you’ll be at the center of shaping financial outcomes for high-value segments, partnering directly with senior leaders and influencing decisions that drive growth. This is not just about reporting numbers—it’s about creating insights that steer the business forward.
• You’ll work in a dynamic environment that values innovation and collaboration, with the opportunity to design robust financial planning processes, implement best practices, and lead automation initiatives that transform efficiency. Expect to tackle complex challenges—tight deadlines, regulatory requirements, and diverse stakeholders—while building strong relationships that position you as a trusted advisor.
• In return, you’ll gain exposure across banking and investment segments, access to executive-level decision-making, and a clear path for career progression within one of South Africa’s leading financial institutions. If you’re analytical, proactive, and influential, with the ability to manage multiple priorities under pressure, this role offers the perfect platform to make your mark and grow your career.

Job Responsibilities
Financial Planning & Analysis

• Lead the development of financial strategies that align with PPB’s growth objectives, ensuring accurate translation of business initiatives into financial outcomes.
• Perform detailed variance analysis to identify underlying drivers of performance and proactively recommend corrective actions.
• Build dynamic financial models to support scenario planning and stress testing, enabling informed decision-making under varying market conditions.
• Facilitate quarterly and annual planning sessions with business heads, ensuring alignment between operational goals and financial targets.

Accounting & Compliance

• Oversee the integrity of financial data by implementing rigorous controls and reconciliation processes across all PPB segments.
• Act as the primary liaison during audits, ensuring timely resolution of queries and adherence to governance frameworks.
• Continuously monitor changes in IFRS and tax regulations, advising stakeholders on implications for PPB’s financial position and reporting obligations.

Reporting

• Transform raw financial data into actionable insights through advanced analytics and visualization tools.
• Develop executive-level dashboards and presentations that highlight key trends, risks, and opportunities for strategic decision-making.
• Ensure reporting processes are streamlined and automated where possible to reduce manual intervention and improve turnaround times.

Financial Business Partnering

• Serve as a trusted advisor to segment leaders, translating complex financial concepts into clear, actionable recommendations.
• Drive accountability by embedding financial KPIs into operational scorecards and coaching stakeholders on performance improvement.
• Collaborate with centers of excellence to integrate specialized inputs (e.g., tax, NIR/NII) into holistic financial narratives for PPB leadership.

Financial Control

• Implement robust governance frameworks to safeguard PPB’s financial integrity, including proactive identification and remediation of control weaknesses.
• Champion continuous improvement initiatives aimed at reducing operational risk and enhancing compliance across all financial processes.

Technical Focus Areas

• Design and implement advanced budgeting methodologies that incorporate predictive analytics for greater accuracy.
• Lead audit readiness initiatives, including pre-audit reviews and stakeholder education to minimize disruptions during audit cycles.
• Ensure disclosures and financial statements meet both regulatory standards and internal quality benchmarks, reflecting PPB’s commitment to transparency.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Chartered Accountant

Minimum Experience Level

• 2–3 years post-articles experience, ideally gained in a banking environment or broader financial services sector. 
• Solid understanding of IFRS principles and SARS compliance, with the ability to apply these in a complex, regulated environment.
• Proven track record in budgeting and forecasting, including experience in developing rolling forecasts, three-year plans, and quarterly outlooks. The ability to translate business initiatives into accurate financial projections is critical.
• Hands-on experience in audit management, including preparing for audits, managing stakeholder expectations, and resolving queries efficiently. This includes the ability to educate non- finance stakeholders on audit requirements and ensure smooth audit cycles.
• Exposure to financial statement preparation and disclosures, demonstrating strong technical accounting acumen and attention to detail.
• Experience in financial planning and analysis (FP&A), with the ability to provide meaningful commentary on variances, trends, and performance drivers.

Technical / Professional Knowledge

• Banking procedures
• Business principles
• Business writing
• Cluster specific operations
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

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Job Purpose

• To ensure accuracy, validity and reliability of property valuations contributing to the credit approval and Risk Management process in Nedbank.

Job Responsibilities

• Compile quality valuations of all types of properties for mortgage lending purposes including assessment of property risk and ensuring compliance with all procedures by conducting physical property inspections, research and analysis of market data and appropriate application of valuation methodologies.
• Provide advisory services to all internal stakeholders within property finance by facilitating deal forum meetings and attending formal credit meetings.
• Mitigate risk through the application of technical skill by formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Vet and authorise external and internal valuations in accordance with the mandate structure as per the valuation policy by application of quality control measures.
• Ensure the quality of the book is maintained by undertaking timeous review valuations within the defined scope of the valuations and credit policies.
• Apply knowledge of property legislation , including environmental law / regulations in the valuation and project co-ordination processes.
• Meet stakeholder expectations by ensuring quality valuations are completed within the prescribed turn around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Manage effective service delivery through application of appropriate time and work flow management.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analysing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure a professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates. Manage a team of valuers to achieve business objectives. Conduct one on one discussion and performance management
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Must have a Degree - Preferably an Honours

Essential Certifications

• Professional Associate or Professional Valuer registered with the South African Council for Property Valuers Profession (SACPVP), Membership to the South African Institute of Valuers (SAIV ), Member of the Royal Institute of Chartered Surveyors (RICS)

Minimum Experience Level

• Must have been a Professional Valuer / Professional Associate Valuer for a minimum of 5 years.
• Must have Commercial and Agricultural property 5 to 10 years’ experience
• Must have banking experience and having done mortgage 5 years and more
• Experience with vetting 5 years plus

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Cluster Specific Operational Knowledge
• Valuation Methodology
• Construction Fundamentals

Behavioural Competencies

• Applied Learning
• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To manage credit assessment through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
• Commercial Underwriting understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
• The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking Snall Business Clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
• Join a team of great people, magnificent colleagues that are obsessed with getting things done!

Job Responsibilities

• Minimise risks and grow assets through lending at acceptable risk levels.
• Enhance revenue by identifying sales opportunities through assessments and client visits.
• Ensure client satisfaction through provision of proactive/innovative solutions and adherence to acceptable turnaround times.
• Build and maintain stakeholder relations through regular formal and informal engagements.
• Identify development areas through client surveys from stakeholders.
• Provide good service and turnaround times to internal stakeholders by ensuring that requests are responded to timeously. 
• Ensure staff operate within guidelines by monitoring policy compliance through reviews and audit processes.
• Review and recommend appropriate allocation of mandates through segmentation, reviews and audit processes.
• Operate within personal mandate through reviews and audit processes.
• Ensure that quality decisions are made by auditing credit decisions made by credit managers within their mandate.
• Monitor and manage turnaround times by using the information systems available.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance (sharing information), recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding checklist.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of system and process enhancements through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Recommend appropriate allocation of credit mandates through segmentation, reviews, and audit processes.

Minimum Experience Level

• 5  - 10 Years’ Credit Assessment and decisioning experience within Banking environment 
• Min 5 Years' Small Business Credit experience in a in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial and Agricultural environment 
• Extensive understanding of legalities associated with lending and collateral
• Team Management / Leadership experience would-be advantage
• Proven track-record on managing a large book.

Requirements

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageou

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Earning Trust
• Coaching
• Customer Focus
• Guiding Team Success
• Driving for Results
• Guiding Sales Opportunities

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Job Purpose

• To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service. 

Job Responsibilities
Nedbank Goals:

• Achieve sales growth targets.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
• Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
• Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
• Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
• Ensure compliment and complaint management.

Risk and Ops:

• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency.
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits.
• Ensure all equipment is maintained.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• National Diploma in Finance or Business Management

Essential Certifications

• Regulatory KI Exam (RE1)

Minimum Experience Level

• 3 - 6 years years experience in a client facing retail sales environment and 2 years experience in people management

Technical / Professional Knowledge

• Customer service principles
• Consumer behaviour
• Sales Strategies
• Competitor analysis
• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Workforce planning

Behavioural Competencies

• Creating a Service Reputation
• Business Acumen
• Building Customer Relationships
• Creating Demand Through Insight
• Delegation and Empowerment
• Motivating the Sales Team
• Guiding Sales Opportunities

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Job Purpose

• To provide leadership and manage sales, operations and mitigate risk to achieve growth in market share and profitablity through flawless execution on set strategy and to promote Nedbank brand.

Job Responsibilities

• Lead and manage financial management function
• Drive achievement of revenue targets by ensuring competitive agility and sustainability.
• Drive achievement of market share targets
• Manage design of processes; systems and controls
• Manage portfolio functional efficiency; productivity and sustainability by ensuring integration of function
• Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three- year strategic planning process and framework.
• Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.
• Deliver service to clients by ensuring that client expectations are understood and met.Build and maintain relationships with clients through regular engagement and knowledge sharing.
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance
• Build and maintainrelationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.
• Deliver service to clients by ensuring that client expectations are understood and met.
• Build and maintain relationships with clients through regular engagement .
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance in a proactive manner.
• Build and maintain relationships with external stakeholders through informal and formal knowledge sharing
• Optimise efficiency and embed correct
• Manage performance of reports and hold them accountable for managing the performance of their reports
• Drive to execute own and direct reports planned development by acquiring knowledge;
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring; coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.Improve productivity and reduce costs by improving work processes.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 6 or Higher in a Financial, Business or a Sales and Marketing-related field
• Regulatory KI Exam (RE1)

Minimum Experience Level

• Minimum 5 years' experience in the Small Business / Business Banking or Private Banking sector a must
• 2 - 3 years' people management experience            
• 4-5 years' Relationship management experience in the financial sector a must

Technical / Professional Knowledge

• Financial Accounting Principles
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Governance, Risk and Controls
• Principles of project management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Talent management

Behavioural Competencies

• Driving for results
• Decision Making
• Coaching
• Influencing
• Planning and Organizing
• Earning Trust
• Building partnerships

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Job Purpose

• The Head of Growth Marketing is a performance-driven leader responsible for driving digital growth across Nedbank’s Personal and Private banking portfolios, with a key focus on customer acquisition, engagement, retention, and product-market fit.
• This role blends the art and science of modern marketing — bringing together product, data, and technology to create a measurable impact on revenue and brand equity. The incumbent will lead a team of specialized Product Marketing Portfolio Leads and Digital Performance Experts, ensuring full-funnel growth strategies are effectively executed across all portfolios.

Job Responsibilities
Growth Strategy & Leadership

• Define and execute the integrated growth marketing strategy across all retail and business banking portfolios (Lending, Beyond Banking, Transactional & Savings/Investments).
• Partner with Heads of Segment Marketing and Product teams to ensure clear product-market fit and seamless go-to-market delivery.
• Lead a data-informed experimentation culture — continuously testing, learning, and optimizing for impact.
• Drive digital sales enablement, ensuring marketing becomes a critical revenue engine for the business.

Full-Funnel Performance & Optimization

• Own end-to-end funnel performance: from awareness to conversion and retention.
• Manage acquisition campaigns across paid, owned, and earned channels to drive cost-efficient customer growth.
• Partner with data analytics and martech teams to track, attribute, and optimize marketing ROI.
• Drive the growth of unique visitors, quality leads, and conversion rates across key digital assets (web, app, CRM, paid media).
• Oversee marketing automation, CRM lifecycle strategies, and personalization to enhance engagement.

Product Marketing Excellence

• Oversee Product Marketing Portfolio Leads, ensuring differentiated positioning, value propositions, and go-to-market plans per portfolio.
• Champion cross-functional collaboration between marketing, product, digital, and distribution teams to align strategies and KPIs.
• Translate customer insights and behavioral data into actionable growth opportunities.

Martech, Data, and Digital Innovation

• Partner with Technology and Data teams to leverage advanced analytics, AI, and automation for precision marketing.
• Define the roadmap for marketing technology integration, ensuring tools support personalization, automation, and attribution.
• Ensure digital marketing channels operate efficiently, with clear measurement frameworks and dashboards.

People Leadership & Culture

• Lead, inspire, and mentor a team of senior marketing specialists and digital growth experts.
• Build a high-performance, agile, and experimental culture where insights drive decisions.
• Encourage continuous learning, digital upskilling, and collaboration across teams.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Master’s Degree

Preferred Qualification

• Bachelor’s degree in Marketing, Business, or a related field (Master’s or MBA preferred).

Minimum Experience Level

• 10+ years of experience in marketing, with at least 5 years in digital performance or growth marketing leadership within banking, fintech, or e-commerce.
• Proven track record of scaling digital marketing programs that drive measurable business outcomes.
• Expertise in performance marketing (search, social, programmatic), CRO (conversion rate optimization), and marketing automation.
• Strong analytical and technical proficiency — comfortable working with data, attribution models, and marketing tech stacks (e.g., GA4, Salesforce, Adobe, HubSpot, Meta Ads Manager, Google Ads, DV360).
• Demonstrated success in leading cross-functional teams and influencing senior stakeholders.

Preferred Experience

• Experience working with or within global financial services or leading fintechs.
• Exposure to agile marketing or growth-hacking methodologies.

Technical / Professional Knowledge

• Capacity planning
• Change management
• Communication Strategies
• Diversity management
• Employee training/development
• Organisational behaviour theory
• Principles of project management
• Stakeholder management
• Strategic planning
• Talent management

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Job Purpose

• To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.  Provide leadership across multiple initiatives guiding engineering lead practitioners  to achieve product / programme alignment.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements
• Working in an Oracle, SQL, .Net, Java, AWS and Kubernetes environment
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology)
• Collaborate and communicate and obtain buy-in from key stakeholders
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs
• Flesh out designs and contribute to functional and non-functional requirements
• Assist software designers with lower level designs
• Troubleshoot issues relating to technical delivery
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Mentor and coach software engineering practitioners.
• Keep abreast of the technical landscape on how it fits together
• Understand constraints and risk and make the necessary trade-offs
• Influence and negotiate with key stakeholders
• Craft the end to end solution taking into consideration: people, technology, systems and data
• Future proof end to end solutions as far as possible within the organisation constraints
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability
• Grow the engineering lead practice through contributing to the engineering lead chapter
• Drive organisational alignment across areas of accountability 
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• Min 8  Years experience in similar roles.

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning
• Coaching

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Job Purpose

• To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
• Stay abreast of developments in field of expertise, ensuring personal and professional growth
• Understand and embrace the Nedbank vision and values, leading by example
• Identify opportunities to improve or enhance processes, adding value to Nedbank
• Ensure adherence to documented procedures by auditing service delivery functions
• Ensure the correct and effective use of system hardware and software
• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures
• Recommend solutions through the investigation of service problems
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment
• Ensure documentation for relevant systems software product and operational documents are prepared and maintained.
• Approve and recommend actions to be taken and identify those which merit action
• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed. Enable decision making and technical review
• Ensure contingency during disaster recovery (DR)
• Provide sustainable solutions per incident by conducting root cause and trend analysis
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team
• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains
• Meet the organisation's problem management needs through liaising with suitable vendors
• Build sound professional relationships
• Ensure understanding of client needs
• Ensure accurate reporting to stakeholders
• Provide advice to junior staff by participating in peer reviews and providing technical mentoring
• Enable recommendations and planning for the tuning of system hardware and software
• Monitor system efficiency against published SLAs
• Recover cost by ensuring time are captured correctly and against correct project
• Ensure end to end project delivery

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 10 years plus exposure to IT environment with minimum of 8 years Systems Engineering.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Relevant regulatory, compliance and risk legislation
• Cluster Specific Operational Knowledge
• Information Technology concepts
• System Development Life cycle(SDLC)
• IT Risk and security principes
• ITIL
• Single Operating system
• Application systems
• Computer Hardware & Software
• Specific technology of relevant to domain
• System Enigeering Concepts
• Domain specific utilities

Behavioural Competencies

• Decision Making
• Influencing
• Innovation
• Building partnerships
• Compelling Communication
• Driving for Results
• Technical/Professional Knowledge and Skills

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Job Purpose

• To Chair disciplinary and incapacity enquiries independently and impartially to ensure substantively and procedurally fair and consistent outcomes.

Job Responsibilities

• Chair enquiries in a professional, orderly and impartial manner having no prior knowledge of the facts related to the enquiry and no allegiance to either the employer or employee.
• Conduct enquiries in accordance with the requirements of substantive and procedural fairness in compliance with the relevant Nedbank policies and legislation.
• Follow the Chairpersons guideline document respect of the conduct of the enquiry and explain the process to the parties at the commencement of the enquiry.
• Question the participants of the enquiry to determine whether there are any preliminary issues prior to commencing and making a ruling.
• Listen to opening statements, evidence, closing statements and submissions/evidence in mitigation and aggravation, by both parties.
• Ask questions of clarity to understand the evidence presented.
• Guide the process accordingly by distinguishing between relevant and irrelevant evidence.
• Weigh up facts and probabilities in order to arrive at a finding and sanction, if applicable.
• Justify and give reasons in support of a finding and sanction, if applicable.
• Ensure consistency of sanction, taking into account evidence in mitigation and aggravation of sanction and inform the parties.
• Ensure that a proper record is kept of the enquiry and its outcome.
• Assist with administration relating to enquiries such as the maintenance of statistics and hearing related data (e.g. outcomes, sanction, postponements, trends) for reporting to relevant stakeholders.
• Undertake post-enquiry reviews and ensure that learnings are shared with other Chairpersons.
• Attend regular training on subject matter related to the activities and responsibilities of a chairperson of disciplinary and incapacity enquiries.
• Collaborate and engage with the Centres of Excellence and subject matter experts on the disciplinary and incapacity processes, as required.
• In collaboration with Group ER, analyse CCMA disputes which have successfully challenged the outcome of enquiries and ensure learning are applied and controls enhanced.

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Advanced Diploma /National 1st Degree in Labour Law or Labour Relations or equivalent NQF qualification. LLB is an advantage.

Minimum Experience Level

• Minimum 5 years practical experience in Employee and Industrial Relations or in Chairing Disciplinary and Incapacity Hearings.

Technical / Professional Knowledge

• Administration of databases
• Analytical Skills
• Computer Literacy
• General Communication Skills
• Mathematical Skills
• Problem solving skills
• Mediation and conflict management processes to use between managers and employees
• Workflow management
• Organisational structure

Behavioural Competencies

• Decision Making
• Resolving Conflict
• Monitoring Information
• Collaborating
• Building Partnerships
• Earning Trust

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Job Purpose

• To manage credit assessment within a specialised lending area / cluster (Debtor Management and Rental Discounting) in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
• Commercial Underwriting understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
• We have a career opportunity for a Credit Manager to oversee the Corporate Credit Card area.  This includes acquisition and growth of quality assets and assessment of associated risks. Through mastering this role, you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
• The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
• Join a team of great people, magnificent colleagues that are obsessed with getting things done!

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 3- 5 Years’ Credit Assessment and decisioning experience within Banking environment 
• Min 3 Years' Business Banking Credit experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial environment 
• Previous lending experience specific to Debtor Management and Rental Discounting products would be advantageous.
• Extensive understanding of legalities associated with lending and collateral
• Team Management / Leadership experience would-be advantage
• Proven track-record on managing a large book.

Requirements

• NQF Level 6 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous
• Own reliable vehicle and valid driver's license a must 
• Must be prepared to travel.

Preferred Qualification

• Post-graduate qualification in Risk Management, Accounting , Finance and Audit.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Decision Making
• Inspiring others
• Guiding Team Success
• Planning and Organizing

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Job Purpose

• Are you passionate about driving impactful marketing campaigns and shaping compelling narratives? This role sits at the intersection of campaign execution and marketing communications, requiring hands-on experience in full-funnel campaign strategy. You will help craft messaging frameworks and articulate value propositions, ensuring seamless alignment between campaign planning and strategic intent.

Job Responsibilities

• Coordinate campaign deliverables with CVP specialists, Marketing, Distribution, business owners, and the data team.
• Plan, implement, and report on all campaign activities.
• Brief marketing on all campaign collateral and client engagement activities (mailers, SMS, web pages, In-App messages).
• Gather and analyze data for campaign execution.
• Review end-to-end fulfilment processes for efficiency and effectiveness.
• Define objectives and success measures for campaigns with business owners.
• Manage communication across multiple channels and platforms.
• Compile comprehensive reports during and post-campaign.
• Stay informed on marketing strategies and performance metrics.
• Provide input for direct marketing strategies and tactics.
• Develop campaign support tools for frontline teams (scripts, dashboards, calculators).
• Analyze campaign results and recommend improvements.
• Prepare copy for marketing materials (brochures, flyers, posters, video scripts).
• Research target audiences and identify appropriate media channels.
• Manage campaigns from conception to completion, including budget oversight.
• Contribute to a culture of transformation and continuous improvement.

People Specification

• Dynamic, with excellent interpersonal and communication skills.
• Strong problem-solving and solution-oriented mindset.
• Skilled in copywriting (short and long form) and adapting tone of voice.
• Analytical with ability to interpret web analytics and sales data.
• Exceptional attention to detail and proofreading skills.
• Effective time management and stakeholder engagement.
• Highly organized with strong planning skills and ability to self-manage projects.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Marketing or Project Managemenr

Minimum Experience Level

• Minimum: 3–5 years of copywriting, marketing communications experience with proven campaign management expertise within financial services

Technical / Professional Knowledge

• Digital marketing channels (web, social, mobile, media, etc.) and digital content
• Written and verbal communication skills
• Agile Way of Working
• Project Management
• Analytical Thinking
• Leadership and Management Skills
• Attention to detail
• Problem solving skills
• Multitasking
• Digital Asset Management Systems and Repositories

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Customer Focus
• Influencing
• Continuous Improvement
• Planning and Organizing

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Job Purpose

• To design, develop, and maintain interactive web-based forms and demo solutions that showcase banking products and services to clients. The role involves creating secure, responsive, and visually appealing form prototypes aligned with banking standards, compliance, and branding guidelines, while ensuring live updates for production environments.

Job Responsibilities

• Develop web-based form prototypes using HTML, CSS, JavaScript, and frameworks such as Angular or React to demonstrate banking solutions to clients.
• Ensure production forms remain current by implementing updates, enhancements, and bug fixes promptly.
• Work closely with operation teams to deliver demos that meet client expectations and adhere to UX/UI best practices.
• Apply banking security protocols, legal requirements, and branding guidelines to all demos and live forms.
• Ensure demos and live forms are fast, responsive, and accessible across devices and browsers.
• Use Git for version control and maintain clear documentation for all demo and live form updates.
• Stay updated on web technologies, UX trends, and banking compliance standards to enhance demo quality and user experience.

Qualifications

• Matric / Grade 12 / National Senior Certificate
• Diploma or Degree in IT, Computer Science, or Web Development
• Certifications in HTML, CSS, JavaScript, UX/UI Design

Experience

• 1–3 years in web development (junior level)
• Hands-on experience with HTML, CSS, JavaScript
• Exposure to frameworks (Angular, React)
• Experience creating prototypes or demos for clients.
• Familiarity with hosting environments and troubleshooting

Key Skills

• Strong front-end development skills
• UX/UI design principles
• Attention to detail and creativity for client-facing demos.
• Ability to work under tight deadlines and adapt quickly

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Brand marketing
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Document imaging systems
• Microsoft Office
• Product design
• Quality control
• Relevant regulatory knowledge
• Stakeholder management
• Business writing skills
• Relevant system knowledge
• Quality assurance
• Knowledge sharing
• Efficient reporting
• Information systems and technology

Behavioural Competencies

• Earning Trust
• Communication
• Customer Focus
• Initiating Action
• Work Standards
• Quality Orientation

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Job Purpose

• To play a critical role in ensuring the successful development and delivery of high-quality products. Have  a deep understanding of customer needs, strong business acumen, and effective communication skills to collaborate with cross-functional teams Is  responsible for defining and prioritizing product features, guiding the development process, and maximizing the value delivered to customers and stakeholders on a team level  for complex and high impact  products and to shape the future of agile product management through thought leadership and innovation.

Job Responsibilities

• Define the scope to be delivered in the iterations in alignment with the Product Manager’s vision 
• Lead iteration review meetings to share iteration performance and latest product features
• Drive the team to quantify and mitigate impediments impacting the completion of release/iteration goals, managing escalations and focus calls where necessary
• Provide input into specifications for product features so that it is clearly understood by the development teams
• Contribute to design, requirements, user stories, acceptance criteria and test cases the architectural runway and continuous value flow
• Prioritise the team backlog for implementation to prioritise against value, readiness and product priorities, which enable the timelines.
• Contribute to ART backlog prioritisation, and co-ordinate across the ART during PI Planning
• Act as an ambassador for the delivery roadmap of the product and ensure that the right solutions are built in the right way through collaboration with executives, senior stakeholders across business and technology teams and the agile team 
• Lead the program increment planning product release plans and set and meet expectation for delivery of new functionalities
• Incorporate feature requests from stakeholders, requirements from the agile team, and new features or opportunities (based on product performance and customer feedback) into the product roadmap in alignment with the product manager
• Plan releases and upgrades in alignment with product requirements 
• Contribute to solution design plans, product vision, roadmap and growth opportunities for the product or component owned by the Agile team 
• Collaborate with development teams to deliver innovative solutions with an appropriate sense of urgency
• Enable connection between the team, senior stakeholders, and executives ensuring the identified problem and /or opportunity is solved
• Ensure alignment across customer experience standards 
• Have a clear understanding of the prioritized product features to be delivered between senior stakeholders, negotiating requirements and priority as necessary
• Advocate the customer needs and priorities to the team in order to ensure the voice of customer is present in all sessions and delivery is aligned to customer needs
• Attend and contribute to agile nWoW ceremonies and PI planning to enable the Agile team to work and plan effectively to deliver value
• Coordinate any common objectives and dependencies with other Product owners to manage capacity and deliverables  
• Ensure adherence to enterprise priority principles to maximise value delivery across the organisation
• Collaborate with Chapter COEs to clearly understand and adopt their practices, principles, and ways of working 
• Contribute to and engage with product owner CoE to advance the practices and quality of product owners in the organisation
• Coach, mentor and support other product owners in the organisation, act as a role model for leading practices and contribute to thought leadership on Agile topics 
• Lead Agile Team members to work according to Nedbank and industry best practices.
• Prepare for PI Planning by understanding the Vision and Program Increments, forecasting work through Roadmaps, and managing the Team Backlog"

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree (IT Related or Business Management).
• Product Owner or Project Management certificate will be an advantage.

Minimum Experience Level

• 3 to 5 years in a Product Owner type of a role.
• Exposure to End to End project (From Ideation to Implementation).
• Experience dealing with multiple stakeholders 
• Sound experience with Juristic Lending Products

Technical / Professional Knowledge

• Implementing strategic plan
• Business Acumen
• Product management
• Agile methodologies
• Business Analysis
• Problem solving skills
• Strategic planning
• Industry Knowledge
• Business Communication
• Future Thinking

Behavioural Competencies

• Leadership Determination
• Thriving in Ambiguity
• Coaching
• Ignite Passion
• Digital Acumen
• Technical/Professional Knowledge and Skills

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Job Purpose

• Developing a Capability Architecture across clusters to realise the business strategy in the context of the organisational technology strategy.  Responsible for one or more of the key Information Technology subject domains including but not limited to: Business architecture, Integration Architecture, Infrastructure Architecture, Security Architecture and/or Application Architecture. Identify operational opportunities and develop Architectures and migration roadmaps consistent with the enterprise strategy and vision.  Facilitates the development of the right future-state architecture. Stays constantly current on the latest developments in the field of expertise.

Job Responsibilities

• Make recommendations for data model design
• Alignment and assurance that technical designs align with domain architecture and that implemented solutions align
• Architect, design, implement and drive next generation system architectures and automation solutions within Nedbank.
• Roadmap for transformation from current to future state Architectures
• Assist in the development of Solution Architectures requiring Domain technologies
• Facilitates the adoption, realisation and conformance to the architectural patterns across the relevant implementation teams
• Develop and regularly review and where necessary recommend updates to the organisation's Domain standards
• Calculate the organisation's Domain Technical Debt and ensure this is regularly communicated to the Chief Architect
• Where applicable Pro-actively recommend changes to Application Development and Deployment  implementations to introduce new functionality, reduce IT Cost or improve levels of Service
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Pro-actively recommend changes to Domain implementations to introduce new functionality, reduce IT Cost or improve levels of Service
• Develop and regularly maintain a future-state Domain vision in line with the organisation's Business and IT Strategies - as well as the roadmap for transforming between current and future Domain vision
• Govern the development and ongoing review and update of the organisation's Domain Principles, Patterns and Standards
• Participate in the Architecture Review Board  to ensure Solution Architecture adherence with Domain Principles, Standards and Future State Vision
• Keep abreast of new technologies and make recommendations on new and emerging technologies appropriate to the organisation
• Where applicable participate in the Architecture Review Board  to ensure Solution Architecture alignment with Application Development and Deployment  Principles, Standards and Future State Vision
• Develop and regularly review and where necessary recommend updates to the organisation's Application Development and Deployment  standards

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours or master’s degree in BSc Computer Science, Industrial Engineering or similar

Minimum Experience Level

• 3+ Years experience as Architect in different organisation/industry
• Proven experience in producing a Data Domain Architecture and work in Data Warehouse solutioning

Technical / Professional Knowledge

• project management principles and methodologies
• Service Management
• Knowledge of specific technology

Behavioural Competencies

• Collaborating
• Decision Making
• Emotional Intelligence Essentials
• Managing Work
• Resolving Conflict
• Technology Savvy

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Job Purpose

• Overall responsibility for the Finance, Compliance and Management process and analytics of the Branch.

Job Responsibilities

• This role is Office based/Onsite and requires you to be currently residing in Johannesburg.
• Consistently meet all financial targets
• Quality and turnaround standards achieved for all processes; standards; systems; services and assets
• Encouraged innovation; listened and acted upon ideas from team and provided technical / expert contribution.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g., Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure efficiency of support staff by tracking progress of allocated responsibilities and acting where required.
• Ensure all clients are set up according to Nedbank internal; JSE and other regulatory bodies.
• Manage defined risk categories at targeted levels driven by internal and external guidelines; and regulatory/compliance/governance requirements.
• Manage Derivative risks through daily margin calls
• Provide quality; timeous and value-adding reports on market activity.
• Understand the mechanics and drivers to trade all equity products & Derivative products within the required frameworks.
• All employees have a clear vision; measurable goals and objectives and understand how their performance was viewed; recognised and rewarded
• Staff and resource plans in place and work allocated with clear accountability.
• Work reviewed; executed and corrective action taken effectively.
• Team efficiency and effectiveness improved year on year
• Quality decisions made and solutions found for improved service delivery.
• Met all agreed risk and compliance targets and implemented mitigation plans
• Identify and resolve any issues immediately and keep risks to a minimum
• Provide input into the crafting of procedures, standards and processes.
• Ensure the retention of existing business with existing clients in order to maintain customers' share of wallet and actively grow the identified client base.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant BCom degree - eseential
• JSE Traders Exam, Relevant Registered Persons Exam - essential

Preferred Certifications

• Registered Derivatives trader
• SAIS – Registered Stockbroker

Minimum Experience Level

• 5 years trading experience

Technical / Professional Knowledge

• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Research methodology
• Decision-making process
• Identifying trends
• Project Management
• Relevant product knowledge
• Business Acumen

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Guiding Team Success
• Planning and Organizing

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy. The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Drive successful implementation of Agile in software projects, delivering improved quality aligned with business needs and strategic objectives
• Provide expert-level guidance to software project teams on processes, systems, tools, methods, communication, integration, and fostering strong team dynamics through weekly facilitation sessions
• Collaborate with diverse stakeholders by engaging and facilitating across multiple groups with varying priorities and expectations
• Build professional relationships through consistent engagement, communication, and feedback, leveraging quality metrics and project status reports as key drivers
• Deliver accurate cost estimation based on comprehensive coverage of client requirements and project scope
• Manage project budgets within defined scope and governance frameworks
• Achieve project delivery targets within agreed timelines, budgets, and scope while adhering to governance standards
• Maintain traceability of defined benefits throughout the project lifecycle and escalate deviations promptly
• Oversee scope management, ensuring client requirements are addressed through well-founded estimations
• Drive project delivery against agreed schedules and meet all project requirements
• Prioritize effectively and manage dependencies in alignment with project scope
• Provide professional advice that is adopted and implemented successfully
• Identify stakeholders, define roles, determine participation levels, and map communication needs and engagement strategies throughout the project plan
• Lead multidisciplinary and multi-level stakeholder engagements, translating technical concepts into clear, non-technical language
• Actively manage stakeholder groups through the change cycle
• Conduct business change impact assessments across processes, systems, and technology in line with the change management plan
• Define roles and strategies while clarifying behaviors and operational impacts
• Keep clients informed throughout the process
• Lead and support the change management process in partnership with the client
• Perform post-implementation reviews and retrospectives/inspect-and-adapt sessions as required
• Manage delivery of large and complex projects using established project management methodologies
• Negotiate and allocate resources effectively to support successful outcomes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master and Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust

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Job Purpose

• To identify and develop products and services in line with Nedbank’s strategic objectives.
• To manage and enhance the product lifecycle for cross-border payments and digital asset solutions within CIB, ensuring compliance with regulatory frameworks, driving innovation, and supporting revenue growth targets. The role focuses on product health, commercialization, and strategic positioning to compete in a rapidly evolving payments landscape.

Job Responsibilities

• Define and execute product strategies for cross-border payments and digital assets.
• Drive innovation and differentiation in emerging payment solutions, leveraging technologies such as real-time payments, A2A, and digital asset solution (blockchain, Web 3 payments, Stablecoin etc).
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Own end-to-end product performance, including onboarding, servicing, and maintenance.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes. Ensure compliance with ISO20022, FATF, SARB Payment Ecosystem Modernisation, and other regulatory requirements.
• Collaborate with coverage teams and product sales to grow market share and deepen client relationships.
• Monitor industry trends and competitor offerings to identify opportunities for product enhancement.
• Partner with engineering and operations teams to ensure technical feasibility and timely delivery.
• Create cost efficiencies through product or process innovation and implement automation and process optimization to improve turnaround times and client experience.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy 
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Drive profitable Non-Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Understand budget requirements by setting realistic targets.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project and product life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in business, finance, technology or engineering or related discipline
• Honours or master’s degree

Essential Certifications

• Industry/ Product specific

Minimum Experience Level

• 5+ years in a product management development role

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

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Job Purpose

• We are seeking a highly skilled Derivatives Clearing Specialist to join our team. This individual will play a critical role in ensuring the efficient and compliant clearing of derivatives trades. The successful candidate will have a strong background in finance or accounting, with additional qualifications being advantageous.

Job Responsibilities

• Manage and oversee the clearing process for all derivatives transactions.
• Ensure compliance with relevant regulations, internal policies, and market standards.
• Collaborate with internal stakeholders (e.g., trading, risk, compliance, and IT teams) to ensure seamless operations.
• Maintain and enhance relationships with clearinghouses, brokers, and other external stakeholders.
• Monitor and resolve discrepancies or issues related to derivatives clearing.
• Analyse market trends and regulatory developments to assess their impact on clearing processes.
• Contribute to process improvement initiatives to enhance efficiency and accuracy.
• Provide reporting and insights on derivatives clearing activities to senior management.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• A successfully compelted NQF Level 7 or Higher in Finance, Accounting, or a related field. 
• (Honors or complementary higher qualifications advantageous).

Minimum Experience Level

• Proven experience in derivatives clearing, financial markets, or a related role.
• Strong understanding of derivatives products, clearing processes, and regulatory requirements.
• Proficiency in financial systems and tools used in derivatives clearing.
• Exceptional analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-pressure environment with attention to detail.

Technical / Professional Knowledge

• Administrative procedures and systems
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Product Knowledge
• Analytical Skills
• Knowledge of risk
• Relevant system knowledge
• Accounting skills

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Managing Work

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Job Responsibilities Continue
People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning