Fresh Openings at G4S

Main Purpose of Position

• The successful incumbent will be responsible for managing and coordinating stock, ensuring optimal stock levels and overseeing the supply chain procedures, including conducting audits and maintaining accurate records.

Key Performance Areas

Inventory Management & Processing

• Process stock issuances, transfers to Production, and transfers to Operations (OPS) accurately within Pastel Evolution.
• Manage and process Bills of Materials (BOMs) for device builds.
• Oversee consumable requirements and ensure continuous stock availability.
• Execute all hands-on stock handling duties: ordering, receiving, documentation matching, packing, loading/offloading, picking, issuing, and system capturing.
• Maintain complete accuracy and efficiency when capturing data within the inventory management system.

Stakeholder Collaboration & Reporting

• Liaise effectively across internal departments, including Procurement, Production, Inception, Dispatch, OPS, Finance, and International teams.
• Monitor and report daily "Out of Stock" metrics on the operational dashboard.
• Lead and manage monthly physical stocktakes.
• Provide continuous feedback regarding production requirements, bottlenecks, or stock issues.
• Assist with both internal and external audits.

Quality Assurance, Compliance & Process Improvement

• Ensure strict adherence to ISO standards and internal company policies and procedures.
• Ensure full compliance with all warehousing, handling, and shipping legislative requirements.
• Review standard operating procedures (SOPs) regularly, identify areas for improvement, and lead the initiation, coordination, and enforcement of optimized operational practices.

Team & Operational Support

• Assist the broader operational team with ad hoc duties as required.

Minimum Qualifications & Experience

• Education: Diploma or relevant certificate in Supply Chain Management, Logistics, or a related field (strongly preferred).
• Experience: 3–5 years of proven experience in a similar stock control or inventory management role.
• Software Proficiency: Mandatory experience with Pastel Evolution and general computer literacy (MS Office).

go to method of application »

About the Role

• The main purpose of this position is to develop and implement a G4S customer engagement strategy that is aligned to corporate strategy.
• This strategy aims to build a positive brand for G4S Africa internally, externally, and in the media.

Key Responsibilities & Our Values in Action 
Innovation & Agility

• Develop, implement, and manage the G4S marketing and communications strategy, incorporating advertising, public relations, and brand activities for internal and external target markets.
• Provide a fresh perspective on customer process work and recommendations on cross-functional updates to improve our customer engagement programs and activities.
• Develop Website and Social Media Strategy and Content, develop monthly customer communication campaigns, and manage lead generation from campaigns.
• Implements relationship management tools, initiatives, and organizational structures to meet changing client demands.

Teamwork

• Collaborates with partners in Sales, operations, Implementation, and Service to ensure strategic processes and client satisfaction.
• Work with country teams to develop root-cause focussed service improvement plans to resolve customer satisfaction challenges.
• Work with countries and group marketing to develop a Product and Sales Toolkit, including case studies, service and product videos, and product teasers for social media.

Safety & Reliability 

• Establish customer round tables and drive Security Advisory conversations at C-suite level.
• Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Manage corporate and brand publications to ensure adherence to design and corporate identity guidelines at Africa and country level.
• Establish clear customer engagement procedures for Top 20 and Global clients to manage business reviews and customer service escalations.

Caring & Integrity 

• Build and maintain solid customer relationships, understand their needs, and provide personalised service solutions.
• Develop a framework for the implementation of detailed Customer Satisfaction surveys that will focus on service excellence, customer, and employee satisfaction.
• Manage and run customer QBRs with key clients, utilising country inputs and plans.
• Manage the drafting and publishing of company notices, briefs, and newsletters for internal and external use, and manage the Africa intranet in terms of content updates.

Requirements & Qualifications

• Relevant Marketing degree or diploma or equivalent.
• Relevant experience in a marketing and communications role.
• Relevant experience in implementing customer service conversations and initiatives.
• Knowledge of media management, internet content management, marketing, and branding.
• Skills in designing and implementing a marketing and communications strategy, managing conflict, written and verbal communication, negotiation, and relationship building.
• Ability to conduct market research and customer satisfaction research, provide insights, and drive resolution plans.