Senior Network Engineer (Night Shift) at Ignition Group

Job Advert:

THE ROLE: 

• The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial Services.  
• Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills, to move our company from strength to strength. 
• The Network Engineer constructs configurations, actions installations and attends to break/fix events. 
• Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).  
• This individual will provide operations support and troubleshooting of technologies/solutions. 

THE DETAIL: 

Networking 

• Provision of operations support and troubleshooting of less complex technologies/solutions. 
• Problem resolution and troubleshooting. 
• Respond to escalated client requests and support client applications to a first line resolution. 
• Take accountability for portions of installation, break/fix incidents and problem management.  
• Perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to clients. 
• Perform incident management and resolution of level 2 and when required level 1 issues, including level 2 problem management and request fulfilment of remote move, add, change, delete activities. 
• Ensure client take on and monitoring. 
• Contribute to service asset and configuration management of networks and contribute to related operational activities, e.g. change implementation, change validation, release management, etc. 
• Communicate and log calls with vendors or 3rd parties to ensure the resolution of issues. 
• Update tickets and documents, e.g. handover documents, root cause analysis and post incident reviews.

Maintenance

Assist with the documentation of standard operating procedures relating to installations and fixes. 

ARE YOU THIS PERSON? 

• Have you completed a diploma or degree in IT or similar? 
• Do you have a CCNA, MCSE or similar certification? 
• Can work night shift? 
• Do you have at least 5 years’ experience in a senior support role?  

Are you well experience in the below tech stack? 

• Switching experience
• Routing
• Servers and Services (Windows and Linux)
• Cloud Computing
• L7 Firewall (Fortinet and ASA)
• Load Balancer technology, F5 experience
• Virtualization (VMware, Hyper-V, Network)
• Security principles
• SDWAN implementation exposure
• VPN 
• Click here to submit your application.

Benefits:

• 58K inclusive of a Night Shift Allowance