Senior Network Operations Manager at Dark Fibre Africa

Key Responsibilities 

• Record; prioritize; track and coordinate operational activities within the active networks team until resolution.
• Ensure SLA compliance from the active network team to internal and external customers.
• Provide 2nd level technical support for network related issues that are directed at the Active
• Networks team and allocate the appropriate resources from the team if 3rd level technical support is required.
• Perform daily health checks across the active network in relation to performance, availability and capacity and reporting thereof.
• Record and manage any actions required to improve performance, availability and capacity.
• Ensure delivery of actions related to problems and risks for which the active networks team is responsible for resolving.
• Daily check-ins with the network operations team regarding incident and change management
  activities to ensure prompt resolution; identify post change issues and ensure system updates in-line with changes made.
• Proactively identify potential incidents that the NOC may not have visibility to and coordinate resolution of them with the NOC and active networks team.
• Quality assurance and operational handover for all projects.
• Manage vendor performance and escalations based on contractual obligations in conjunction with the NOC manager.
• Ensure compliance with network policies and standards.
• Upskill the network operations team to reduce the number of operational activities required by the active networks team.
• Define the operational handover from active networks to network operations and ensure compliance.
• Identify opportunities for automation to streamline operational functions.
• Identify and resolve data quality challenges for which the active networks team is responsible.
• Maintain compliance with standard operating processes for all interactions with the active networks team.
• Create and maintain a knowledge base to empower business and customers.

Requirements

Bachelor’s Degree or equivalent certifications in 1 or more of the following:

• Computer Science
• Information Technology
• Network Engineering
• Telecommunications
• Electrical/Electronic Engineering
• Minimum CCNP or HCNP
• Additional Preferred Qualifications
• Scripting/Automation (Python, Ansible, Terraform)
• Knowledge of VoIP (SIP, QoS)
• Experience with DevOps/SRE practices

Experience

• 4 – 5 years of experience in a network operations environment.
• 4 – 5 years hands on experience in a network engineering role.
• Advanced experience with people management.