Senior Officer: Operations Reporting at Road Accident Fund

Key Performance Areas

Collation, interrogation, analysis and compilation of accurate statistical reports

• Perform analysis on all qualitative and quantitative data.
• Develop various templates and reporting automation processes and prepare operational reports for systems.
•  Prepare and supervise report proposals and analyze data and recommend corrections to claims division.
•  Provide relevant statistical reports for forecasting purposes.
•  Help resolve claims report queries and complaints and record them.
• Assist claimants with reports by providing feedback on claims that are presented or lodged directly.

Maintain and escalate data integrity issues to the relevant department

• Confirm data extract source from the system.
• Request changes on the type and the format of the report from the IT Systems Change Manager.
• Prepare cross systems integration reports (integrate various report from all systems reports).
• Coordinate with Claims Managers to determine reporting requirements to confirm data requirements.
• Maintain up-to-date knowledge about the existing claims and advise improvements for claims data processing procedures.

Stakeholder Management

• Facilitate and manage communication with relevant internal external stakeholders in relation to proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Business Management/ Information Science/ Mathematics related qualification.
• Certifications in relevant analytics and related tools, e.g., Power BI, SAP BI, Azure, SQL, Python, or VBA will be an added advantage.
• Relevant 4 years’ experience in an operations reporting/ analytical reporting or related environment.
• Experience working with SAP BI or Microsoft Power BI will be highly advantageous.
• Experience working with SQL will be highly advantageous.
• Experience working with VBA and Python programming languages will be highly advantageous.
• Experience working with Microsoft Azure will be highly advantageous.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Strong analytical capabilities.
• Data analytics (which includes extracting, cleaning, analyzing, interpreting, and visualizing data).
• Report writing (i.e., writing formal business and research reports including powerpoint presentations).
• Advanced Microsoft excel skills (the use of vlookups, pivot tables, DAX, and VBA).
• Data management and modeling.
• Complex problem identification, solving and decision makinf.
• Good financial management skills.
• Knowledge of claims management processes and systems.
• Knowledge of motor vehicle accident legislation.