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Black Pen Recruitment is South Africa’s leading recruitment consultancy specialised in BPO services, foreign language recruitment and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solu...
Senior Operations Manager
Exciting opportunity available for a dynamic, hands-on, strategic individual! Our client is seeking a bright, articulate and detail-oriented Senior Operations Manager (1000+ agents) with a desire to contribute to world-class customer service to join their dynamic and diverse team in Cape Town, South Africa.
The company forms part of one of the Big Four tech companies in the world, alongside Google, Apple, and Facebook. They focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. You will be responsible for all safety, budgetary, people development and operations objectives for the site, operating 24/7.
Requirements
Responsibilities:
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