Senior Operations Specialist - Owned Agencies at Wilderness

Detailed Responsibilities

• Liaise with travel designers/ Reservations Specialists/Concierge/GEL on all bookings in an operational capacity
• Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
• Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
• Keep updated with all WS and AP product updates, as well as technology updates
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates

CANDIDATE PROFILE

Qualification:

• Matric certificate – with mathematics (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience: 

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.  General product knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous.
• Excellent attention to detail.

Skills:           

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous