Senior Pool Technician / Team Leader at Phakisa Group

 Job Purpose

• We are seeking an experienced and reliable Senior Pool Technician / Team Leader to oversee swimming pool maintenance and technical services in the Durbanville and Northern Suburbs area. The successful candidate will manage maintenance routes, perform technical inspections, identify faults, recommend solutions and maintain professional customer relationships. This role requires technical competence and the ability to work independently.

Key Duties and Responsibilities
Swimming Pool Maintenance:

• Perform routine cleaning, servicing and water chemistry balancing.
• Inspect and troubleshoot pool pumps, filters, plumbing and equipment.
• Identify faults, diagnose issues and ensure high-quality repairs.

Site Inspections and Quotation Support:

• Conduct site visits, communicate with customers and provide repair estimates.
• Submit photographs of faults, damaged equipment and repair requirements.

Route Management and Reporting:

• Independently manage maintenance routes and report work updates promptly.
• Maintain accurate records and communicate effectively with management.

Team Leadership and Support:

• Guide, support and assist technicians, promoting high maintenance standards.
• Organise workloads, ensure tasks are completed and uphold professionalism.

Customer Service and Conduct:

• Represent the company professionally, build customer relationships and provide technical recommendations.
• Handle queries, complaints and demonstrate accountability.

Minimum Requirements

• Grade 12
• Hands-on swimming pool industry experience.
• Technical knowledge of pool maintenance, pumps, filters, plumbing and water chemistry.
• Ability to conduct site inspections, estimate materials and labour.
• Good communication skills and a valid driver's licence.
• Organisational skills, report accuracy and professionalism.

Preferred Experience

• Previous senior pool technician or supervisory experience.
• Guiding or training other technicians, quoting repairs and familiarity with pool systems.
• Independence, customer premises work and maintenance knowledge.

Key Competencies

• Technical ability and fault-finding skills.
• Leadership, customer service and communication.
• Planning, reporting accuracy and problem-solving.
• Accountability, reliability and working independently.