Senior Process Engineer at Bizmod Consulting

REQUIREMENTS:

• Minimum 5+ years’ Business Analysis experience
• Minimum 5+ years’ Process Engineering experience
• At least 5+ years’ experience in a telecommunication environment
• Process and systems documentation experience
• Project Management experience
• ITIL Service Management experience (preferred)
• Understanding the needs of multiple senior level stakeholders
• Sound general IT knowledge

EDUCATION & TRAINING:

• Minimum 4-year degree in relevant discipline
• Process qualifications (e.g. six sigma) will be an added advantage

DESCRIPTION:

• With the establishment of BPO: Business Process Optimisation function in the Enterprise Business Unit (EBU) structure, there is now a business area that can start to look at the process engineering / optimisation capability extensively in alignment to the BRIGHT strategy for ‘Better Customer Experience’, ‘Returns to Efficiency’ and increase MTN SA’s Net Promoter Score (NPS) through removing operational inefficiencies because of process issues.
• The selected resource will inherently support MTN SA’s intent to resolve business process and system inefficiencies. BPO forms part of the greater capability where key elements include the products and services offered to MTN SA external customers, the people that perform structured activities, processes, tools, and content are drivers to enable the core strategy.
• The selected resource will support the EBU’s turnaround strategy to ‘fix the basics’ and ensure that EBU can be run in a feasible and sustainable manner, that ultimately benefits the business and promotes continuous improvement through process and system optimisation. The initiatives will be business led and will seek to identify process and systems gaps, recommend solutions that either consist of a future-proof process change or system enhancement.

RESPONSIBILITIES:

Business Analysis

• Analyse, document and update identified and prioritised L3/L4 processes according to BPMN Business standards
• Define and update policies and procedures (wherever applicable) as per ISO 9001 Quality Standard
• Obtain sign-off on processes, policies and procedures
• Accurately assess the risks associated with each quality process or system, and propose/ document relevant controls to mitigate the risks
• Elicit and document detailed business requirements related to system or process changes
• Obtain signoff for documented business requirements

Project Management

• Produce weekly status report for the business owner
• Managing the project stakeholders
• Managing Communication