Senior Product Manager Digital Payments and Capabilities at Nedbank

Job Purpose

• To manage multiple centralised and decentralised teams by ensuring business results are achieved in order to achieve Nedbank's strategic objectives.

Job Responsibilities
Product Strategy Execution & Roadmap Management

• Review and update the product roadmap, ensuring alignment with broader digital strategy and business goals.
• Prioritize features and initiatives based on customer feedback, performance metrics, and strategic value.
• Coordinate delivery timelines for integration with xPays (Apple, Google, Samsung Pay).

Cross-Functional Collaboration

• Daily stand-ups or syncs with tech, UX, risk, and operations teams to assess progress on active initiatives.
• Resolve blockers related to wallet integrations, digital onboarding, and authentication mechanisms.
• Align with marketing on upcoming campaigns or educational content for promoting digital card features.

Stakeholder Communication

• Provide regular updates to key stakeholders (Digital, Retail, Compliance, Finance).
• Present performance snapshots, including usage trends, transaction growth, and cost savings from digital adoption.
• Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
• Manage relationships with clients, service providers and internal stakeholders.
• Data Analysis & Performance Monitoring

Use dashboards to track:

• Daily/weekly xPay adoption metrics
• Active users of digital wallets
• Customer satisfaction scores (e.g., NPS)
• Fraud rate comparisons between digital and physical cards
• Identify trends and make real-time adjustments to campaigns or product features.

Customer Experience Focus

• Review feedback from customers and frontline teams (e.g., branch, call centre).
• Work with UX/UI teams to refine onboarding journeys, push-to-wallet flows, or error messaging.
• Evaluate app store reviews or digital feedback loops for insights into friction points.

Campaign Planning & Execution Support

• Collaborate with the Marketing team to plan and test awareness campaigns for digital wallet use.
• Ensure campaigns are targeted based on segmentation (e.g., device type, behavior, geography).

Innovation & Market Intelligence

• Stay updated on trends in mobile payments, digital wallets, and global banking innovations.
• Evaluate new digital wallet partnerships or enhancements (e.g., loyalty-linked wallets, embedded card experiences).
• Propose experiments or pilots (e.g., cardless onboarding, tap-to-pay via app).
• Implement and drive delivery of initiatives.

Compliance & Risk Checks

• Engage with risk, fraud, and compliance teams to ensure digital solutions meet security standards.
• Support audit processes or regulatory submissions related to card digitization.
• Identify and mitigate risks within business unit.
• Implementing and ensuring compliance with business risk management framework.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc Degree in Engineering, Computer Science, Actuarial Science, Statistics or related field
• MBA (Masters in Business Administration) will be an advantage

Minimum Experience Level

• Minimum 5 years experience in role that involves (Innovation, Data Analytics, Research and processes management & enhancement)
• 5 years experience in Digital payments (Credit and Debit)

Technical / Professional Knowledge

• Strategic planning
• Financial Accounting Principles
• Business administration and management
• Communication Strategies
• Governance, risk and controls
• Principles of project management
• Talent management
• Management information and reporting principles, tools and mechanisms
• Business writing and presentation skills
• Relevant regulatory knowledge

Behavioural Competencies

• Decision Making
• Driving for Results
• Planning and Organizing
• Building talent
• Aligning Performance for Success
• Inspiring others

Deadline:11th June,2025