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The Role:

• This position is responsible for delivering, coordinating, managing and supporting technical services deployments of Sandvik Automation & Digital solutions. The Applications Specialist takes ownership and responsibility for project execution and client success on project tasks throughout the assigned region. This role specializes primarily in the deployment, ongoing services and support of software, system configurations and reports.

Key Performance Areas:

Project & Deployment Management

• Lead and manage end-to-end deployments of Newtrax applications, including software installations and system configurations for underground mining equipment Telemetry, Proximity Detection Systems (PDS), Collision Prevention Systems (CAS) and Mine data platforms.
• Coordinate on-site activities and ownership of project execution across within Southern Africa region.

Technical Support & Troubleshooting

• Provide both first- and second-line technical support, performing problem diagnosis and issue resolution on the Newtrax applications and network systems onsite.
• Review and validate equipment onboard system installations executed by the Field Service Technicians and Product Specialists

System Audits & Optimization

• Audit APDS (Advanced Proximity Detection Systems), MDP (Mine Data Platform) deployments, and underground onboard components to ensure proper installation, functionality, and compliance with system standard
• Recommend improvements to boost system performance and validate data acquisition post-install

Training & Knowledge Transfer

• Train the internal installation team of technicians and Product specialist and the key end-users on the Newtrax system usage and best practices.
• Support the internal team members in routine problem-solving techniques.

Product Insights & Factory collaboration

• Liaise with Technical Support Manager on product improvement and development in conjunction with product management from the factory.
• Stay updated on evolving technology and roadmap developments.

Sales Support

• Collaborate with sales teams to generate and maintain a healthy pipeline of service-related activities aligned with growth strategies

Supervisory or Coaching role

• Provides subject matter guidance to colleagues.
• Oversee and direct work completed by Level 1 and 2 Application Specialist
• Manage and Coordinate Level 1 and Level 2 On-Site activities.
• Ensure all On-Site work is completed to the correct quality standards

Your profile ​

• Diploma/Degree in (electrical engineering, computer engineering, computer science or, information Technology automation engineering)
• Minimum 5 years' experience
• Operating systems, networking and servers
• Software Programming languages
• Understanding of Communication and Networking protocols (WiFi, LTE, Ethernet etc)
• Understanding of Application and software system architecture
• Embedded, Desktop and Server application deployment, commissioning, support
• Proficiency with reporting/dashboard tools such as MS Business Intelligence
• Software Integration and workflow orchestration
• Expert level organizational skills to manage project workloads
• Ability to solve complex problems
• Ability to mentor and coach coworkers
• Critical-thinking and time-management skills
• Teamwork
• Customer oriented

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The Role

As an Application Specialist, you will support the sales team in delivering complete technical solutions to customers. You will consult, educate, and participate in solution delivery to ensure customer needs are met by:

• Providing expert technical knowledge on products and applications, supporting Account Managers, Agents, and Partners on-site or remotely to maximise business opportunities.
• Ensuring correct implementation of Sandvik Coromant products and solutions to minimise competitor influence and deliver maximum value to customers.
• Supporting customer engagement through technical presentations, training, and interactions, helping identify and secure business opportunities across analogue and digital channels.

Key Responsibilities

• Build strong relationships with customers and partners to create trust and deliver viable solutions.
• Analyse customer technical needs and propose tailored solutions to support sales activities.
• Drive cross-functional collaboration from consultation to implementation, providing feedback on savings, productivity gains, and cost avoidances.
• Act as an ambassador for innovative practices and emerging technologies to meet customer needs and drive profitable growth.
• Identify and secure opportunities independently or with Account Managers and ensure technical excellence in product application.
• Document performance and savings of applied products and services—successful or not—to support continuous improvement.
• Lead customer projects end-to-end in collaboration with Account Managers, Agents, and Partners.
• Ensure all project phases—planning, execution, implementation, and feedback—are accurately documented.
• Manage post-sales activities, including regular follow-ups, issue resolution, and customer training if needed.
• Collaborate within a matrix structure to ensure technical alignment between customers, Account Managers, and internal teams.
• Monitor competitor activity and alternative solutions that could impact business in the region.

Profile required:

• Exceptional communication skills with at least 5 years’ experience in customer-facing roles.
• Strong technical expertise in advanced metal cutting tools and machining methods.
• Knowledge of CNC programming and CAD/CAM systems (Mastercam preferred) will be highly beneficial.
• Project management experience and ability to manage customer relationships effectively.
• Degree or National Diploma (minimum NQF6) in Mechanical/Manufacturing Engineering or equivalent years of experience; a mechanical trade qualification is advantageous.
• Ability to work independently while thriving in a collaborative team environment.
• Willingness to travel extensively within South Africa and occasionally to other sales regions.