Senior Product Manager (Internet) at MultiChoice

Tasks

Product Management

• Set out and keep up to date the Vision for Connectivity Products
• Create and manage the Product Roadmap in close collaboration with Chief Strategy Officer and Exec Head of Product
• Work with strategy, research, CX design, and other teams to identify key customer needs and business objectives
• Work with GTM teams (CVM, marketing, sales, Customer Care etc.) to ensure effective promotion and sales to deliver agreed business targets
• Approve offers and campaigns set out by GTM targets
• Coordinate with finance and strategy to ensure profitability of products is managed effectively

Product Development and enhancement

• Monitor customer response to our product with research and insight teams, as well as through operational touchpoints (call centers, stores etc.)
• Make recommendations for improvement and enhancement, together with business case for investment and payback
• Work with Technology teams to manage and ensure roadmap delivery
• Leverage PMO and BA resource to manage to plan

Stakeholder Management  

• Establish position in the Group as the go-to Product subject matter expert with respect to Connectivity Products
• Attend and collaborate in cross-functional meetings and governance to ensure business priorities for Connectivity Products are met - working alongside EHOD Product
• Work with senior executives and decision makers to agree priorities, including group technology, PMO, external stakeholders, partners and vendors, customer experience and operations team.

People Management  

• Currently no direct reports – but will be kept under review 
• The Role manages delivery of product objectives within the Customer Group of MCG (vs having a separate delivery team)  - leveraging wider team members
• Strong EQ and influencing skills are essential to ensure delivery across the organization

Qualification

• Post graduate degree in Business Science, Computer Science or Engineering, Information Design, or a related discipline.

Experience

• 8-10 years’ experience in product management, growth marketing, or a similar function
• Deep understanding of and experience of working in the telecommunications sector (mobile/data ideally)
• A deep understanding of customers and the ability to meet their needs through technology solutions are essential
• Effective problem solving and analytical skills with the ability to work with data, metrics and experimentation
• Experience working cross functionally to deliver positive business outcomes
• Experience in managing C-Level expectations, and ability to comprehensively present roadmaps and status updates to this group

Technical Competencies 

• Product Development Strategies
• Product Management Capabilities
• Growth Marketing Principles
• MNO / MVNO market understanding