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  • Posted: Dec 2, 2024
    Deadline: Not specified
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  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Senior Product Manager (Internet)

    Tasks

    Product Management

    • Set out and keep up to date the Vision for Connectivity Products
    • Create and manage the Product Roadmap in close collaboration with Chief Strategy Officer and Exec Head of Product
    • Work with strategy, research, CX design, and other teams to identify key customer needs and business objectives
    • Work with GTM teams (CVM, marketing, sales, Customer Care etc.) to ensure effective promotion and sales to deliver agreed business targets
    • Approve offers and campaigns set out by GTM targets
    • Coordinate with finance and strategy to ensure profitability of products is managed effectively

    Product Development and enhancement

    • Monitor customer response to our product with research and insight teams, as well as through operational touchpoints (call centers, stores etc.)
    • Make recommendations for improvement and enhancement, together with business case for investment and payback
    • Work with Technology teams to manage and ensure roadmap delivery
    • Leverage PMO and BA resource to manage to plan

    Stakeholder Management  

    • Establish position in the Group as the go-to Product subject matter expert with respect to Connectivity Products
    • Attend and collaborate in cross-functional meetings and governance to ensure business priorities for Connectivity Products are met - working alongside EHOD Product
    • Work with senior executives and decision makers to agree priorities, including group technology, PMO, external stakeholders, partners and vendors, customer experience and operations team.

    People Management  

    • Currently no direct reports – but will be kept under review 
    • The Role manages delivery of product objectives within the Customer Group of MCG (vs having a separate delivery team)  - leveraging wider team members
    • Strong EQ and influencing skills are essential to ensure delivery across the organization

    Qualification

    • Post graduate degree in Business Science, Computer Science or Engineering, Information Design, or a related discipline.

    Experience

    • 8-10 years’ experience in product management, growth marketing, or a similar function
    • Deep understanding of and experience of working in the telecommunications sector (mobile/data ideally)
    • A deep understanding of customers and the ability to meet their needs through technology solutions are essential
    • Effective problem solving and analytical skills with the ability to work with data, metrics and experimentation
    • Experience working cross functionally to deliver positive business outcomes
    • Experience in managing C-Level expectations, and ability to comprehensively present roadmaps and status updates to this group

    Technical Competencies 

    • Product Development Strategies
    • Product Management Capabilities
    • Growth Marketing Principles
    • MNO / MVNO market understanding

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MultiChoice on hrfocus.multichoice.com to apply

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