Open Positions at MultiChoice

Objectives Tasks

Relationship Building       

• Network with Learning practitioners in other businesses (through external forums, conferences (national and international) and establish, build, and maintain relationships with key stakeholders across the business.
• Liaise with internal and external Stakeholders regarding compliance requirements and deliverables needed.

Compliance Management

• In collaboration of Senior Manager (SM) ensure proactive management and delivery of insights and reports on compliance requirements including but not limited to BBBEE (Skills development, Management Control), Employment Equity, inclusive of other elements for global compliance including people elements of the Global Reporting Index, Social and Ethics Committee , ESG Committee ,Integrated Annual Report and EXCO meetings.
• Collaborate with the Senior Manager (SM) Learning & Development and Senior Manager Talent Management to establish plans and interventions that delivers upon the transformation targets and commitments by the group and respective companies.
• Accountable for the Skills compliance and reporting function end to end for the Legal Entities under the Multichoice Group.
• Responsible for managing and delivering on reporting and compliance requirements on skills development.
• Assist compliance team on research and delivery of insights and reports.
• Proactively scan and manage regulatory landscape on changes in both global and South Africa impacting Skills, Employment Equity and B-BBEE Compliance.
• Collaborate with industry and governmental partners to scan for potential legislative change

Compliance Operations    

• Oversee and manage planning and governance of compliance requirements related to management control, employment equity and skills development.
• Management of the annual B-BBEE audit for Skills Development and Management.
• Organize and conduct Management Control and Skills Development assessments quarterly in preparation and alignment for the B-BBEE audit.
• Curate and manage the BBBEE skills compliance requirements and work closely with SM Learning & Development and the L&D Team on interventions, monitoring and reporting requirements.
• Work together with SM in establishing partnerships with Learning & Development, Talent Management, Human Capital Business Partners (HCBPs) and business to drive management and reporting on Skills Development reports.
• Implement and monitor key skills programmes in partnership with the Learning & Development and Talent management teams.
• Establish ways of working with Learning and Talent teams to ensure learning plans, budgets and actuals are accurately captured on system monthly and filed accordingly.

Compliance System Management

• Be proactive in being customer centric and positive in the role that grows the brand and reputation of Human Capital compliance portfolio.
• Ensure all B-BBEE systems are accurate and updated, including up to date people information, training spend, occupational data, company structure information and training interventions.
• Manage, monitor and track learning plans, budgets and actuals in collaboration with the L&D Team.
• Drive and manage accurate timeous monthly and quarterly reports to the relevant internal management forums and ensure action Items are resolved as per expectations.
• Ensure BBBEE reports are accurate and distributed timeously to stakeholders to improve decisions on achieving transformation targets.
•  Ensure all data recorded, captured and reported on are accurate and updated.

Governance

• Manage systems and processes to supply accurate and complete data for regulatory reporting (WSP, ATR, B-BBEE and other reports)
• Ensure processes and systems contain proper records of training are kept (including electronic LMS)
• Provide monthly reports for Group businesses on progress against the Skills Development Plan
• Oversee the process of the recovery of training expenditure from the SETA and business units

People Management         

• Work with the team to achieve excellent business results through continuous people development and mentoring activities.
• Build customer centric, positive and highly responsive approach to customers and stakeholders.
• Facilitate and manage the development of specialist and/or coordinators in the team through embedding skills development/training, coaching and performance development initiatives to help grow their experience and learning journey for future growth opportunities.

Qualifications

• A Bachelor’s degree/ Diploma in Human Resources Management
• SDF qualification
• B-BBEE MDP Advantageous

Experience

• A minimum of 5 years in a similar role within B-BBEE, Employment Equity and Skill Development is essential.

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Tasks

Product Management

• Set out and keep up to date the Vision for Connectivity Products
• Create and manage the Product Roadmap in close collaboration with Chief Strategy Officer and Exec Head of Product
• Work with strategy, research, CX design, and other teams to identify key customer needs and business objectives
• Work with GTM teams (CVM, marketing, sales, Customer Care etc.) to ensure effective promotion and sales to deliver agreed business targets
• Approve offers and campaigns set out by GTM targets
• Coordinate with finance and strategy to ensure profitability of products is managed effectively

Product Development and enhancement

• Monitor customer response to our product with research and insight teams, as well as through operational touchpoints (call centers, stores etc.)
• Make recommendations for improvement and enhancement, together with business case for investment and payback
• Work with Technology teams to manage and ensure roadmap delivery
• Leverage PMO and BA resource to manage to plan

Stakeholder Management  

• Establish position in the Group as the go-to Product subject matter expert with respect to Connectivity Products
• Attend and collaborate in cross-functional meetings and governance to ensure business priorities for Connectivity Products are met - working alongside EHOD Product
• Work with senior executives and decision makers to agree priorities, including group technology, PMO, external stakeholders, partners and vendors, customer experience and operations team.

People Management  

• Currently no direct reports – but will be kept under review 
• The Role manages delivery of product objectives within the Customer Group of MCG (vs having a separate delivery team)  - leveraging wider team members
• Strong EQ and influencing skills are essential to ensure delivery across the organization

Qualification

• Post graduate degree in Business Science, Computer Science or Engineering, Information Design, or a related discipline.

Experience

• 8-10 years’ experience in product management, growth marketing, or a similar function
• Deep understanding of and experience of working in the telecommunications sector (mobile/data ideally)
• A deep understanding of customers and the ability to meet their needs through technology solutions are essential
• Effective problem solving and analytical skills with the ability to work with data, metrics and experimentation
• Experience working cross functionally to deliver positive business outcomes
• Experience in managing C-Level expectations, and ability to comprehensively present roadmaps and status updates to this group

Technical Competencies 

• Product Development Strategies
• Product Management Capabilities
• Growth Marketing Principles
• MNO / MVNO market understanding

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Key Performance Objectives

Tasks

Product Management

• Set out and keep up to date the Vision for Connectivity Products
• Create and manage the Product Roadmap in close collaboration with Chief Strategy Officer and Exec
• Head of Product
• Work with strategy, research, CX design, and other teams to identify key customer needs and business objectives
• Work with GTM teams (CVM, marketing, sales, Customer Care etc.) to ensure effective promotion and sales to deliver agreed business targets
• Approve offers and campaigns set out by GTM targets
• Coordinate with finance and strategy to ensure profitability of products is managed effectively
• Product Development and enhancement
• Monitor customer response to our product with research and insight teams, as well as through operational touchpoints (call centres, stores etc.)
• Make recommendations for improvement and enhancement, together with business case for investment and payback
• Work with Technology teams to manage and ensure roadmap delivery
• Leverage PMO and BA resource to manage to plan

Stakeholder Management

• Establish position in the Group as the go-to Product subject matter expert with respect to Connectivity

Products

• Attend and collaborate in cross-functional meetings and governance to ensure business priorities for
• Connectivity Products are met - working alongside EHOD Product
• Work with senior executives and decision makers to agree priorities, including group technology, PMO,external stakeholders, partners and vendors, customer experience and operations team.

People Management

• Currently no direct reports – but will be kept under review
• Confidential Page 2 October 2023
• The Role manages delivery of product objectives within the Customer Group of MCG (vs having a separate delivery team) - leveraging wider team members
• Strong EQ and influencing skills are essential to ensure delivery across the organization

Qualification

• Post graduate degree in Business Science, Computer Science or Engineering, Information Design, or a related discipline.

Experience

• 8-10 years’ experience in product management, growth marketing, or a similar function
• Deep understanding of and experience of working in the telecommunications sector (mobile/data ideally)
• A deep understanding of customers and the ability to meet their needs through technology solutions are essential
• Effective problem solving and analytical skills with the ability to work with data, metrics and experimentation
• Experience working cross functionally to deliver positive business outcomes
• Experience in managing C-Level expectations, and ability to comprehensively present roadmaps and status updates to this group

Technical Competencies

• Product Development Strategies
• Product Management Capabilities
• Growth Marketing Principles
• MNO / MVNO market understanding

go to method of application »

Key Performance Objectives

Tasks

Strategy Development & Execution

• Develop overarching DTH product and pricing strategy that aligns with overall customer strategy.
• Establish, embed and manage the product and pricing strategy development process.
• Develop a product innovation strategy that delivers disruptive consumer-centric innovation, renovation and impact, both within and across product categories
• Work with technology, Stream and Connectivity teams to optimise bundles
• Set the overarching product development strategy. Support the development of specific product strategies.
• Work with industry thought leaders (local & International) to scenario plan product conceptualisation, creation and adoption.
• Develop understanding of, and monitor, DTH product profitability
• Input and approve approach to customer offers

Benchmarking/Governance

• Set and manage a governance plan to ensure consistency and adherence to product development and pricing methodology and parameters, as well as the timely provision of key inputs from participating functions
• Commission competitor product and pricing intelligence analysis to develop a robust understanding of our position in the market and an awareness of our competitiveness
• Coordinate and conduct large-scale product and pricing studies & research (e.g. the impact of consumer value perceptions on price elasticity) to inform and refresh products and pricing

Budget Management

• Manage financials and associated controls in respect of the Product team (effective cost control).
• Lead input into subscriber and pricing assumptions for budget – working with strategy and insight teams
• Implement action plans in respect of budget deviations.
• Rigorously monitor expenditure against approved budgets and put measures in place to address variances.
• Continuously identify areas for improved efficiency and reduced cost.

Pricing & Stakeholder Management

• Manage the overall DTH NPD[BN2] pipeline, ensuring resource allocation aligns with overall customer strategy
• Work with all Customer functions to develop and recommend products with specific pricing and packaging strategies that balance short-term performance with long term goals
• Work with customer marketing, brand, and sales teams to develop annual promotion plan and provide promotion guidelines and parameters to optimize annual discount budgets
• Provide regular and timely product and pricing updates with corresponding pricing insights and recommendations
• Evaluate the price performance of products by developing a robust price monitoring plan and make corresponding price optimisation recommendations

People Management

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Develop a high performing team by embedding formal performance management, informal coaching and recognising effort and success
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team
• Interview and recruit new members of the team
• Manage team performance – including disciplinary or grievance processes (with support from Human Capital when required)

Qualifications Essential:

• Post Grad Qualification or Equivalent NQF Level 8 Qualifications in Business Management/Marketing or similar

Qualification Preferred:

• MBA advantageous

 Experience

• A minimum of 10 years’ experience in new product development and strategic pricing analysis,
• A minimum of 5 years of senior management experience
• Substantial experience driving innovative new products and building pricing models