Senior Product Manager at Nedbank

Job Purpose

Role will be focussed on international payments but role may extend to other bank product focus areas within Financial Management space or associated value stream products linked to juristic payments.

Job Responsibilities

• Product Manager will be driving planning; implementation and growth of overall payments in juristic space (Small Business Services and Commercial Banking clients) for Nedbank. Product Manager will be responsible for clearly articulating the vision/direction of product strategy and prioritise backlog items.
• Building alignment across organisation on solution/product direction and priorities. Develop; drive and execute product development and growth across Juristic Payments product in collaboration with segment/group stakeholders applying agile principles.
• Represent client insights and drive and monitor the implementation of product strategy against objectives and outcomes by ensuring that all businesses are aligned to the strategy. Client experience, vendor strategies and scaling in individual/juristic space are key journeys that will form part of accountability of product owner.
• Proactively develop and manage product budget according to the strategic business requirements and ensure active and successful growth of Nedbank market share across existing and new clients through effective delivery of juristic payment products/solutions that meet/exceed client expectations.
• RBB representatives in all forums (including Group) to ensure best in practise and client journey enablement for RBB.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Create cost efficiencies through product or process innovation and digitisation.
• Understand budget requirements by setting realistic targets
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Built a high performance culture
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Managed Transformation & Innovation
• Managed Financial and Business Result
• Managed Governance
• Managed Process Results
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement
• Provided operational support for Governance, Compliance and risk based assurance

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

3-5 years in a product, service or sales development role

Technical / Professional Knowledge

• Communication Strategies
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Customer Focus
• Initiating Action
• Innovation
• Business Acumen
• Continuous Improvement
• Motivating the Sales Team