Senior Programme Administrator (P001310) at North West University

Job description

PURPOSE OF THE POSITION

• The Senior Programme Administrator coordinates and manages flagship MBA programmes, acting as the primary strategic contact for MBA students, senior internal teams, and external stakeholders.
• The role ensures stringent compliance with international accreditation standards, delivers an exceptional student experience, and supports the academic team in curriculum execution, innovation, and global positioning.
• The incumbent demonstrates a high level of strategic insight, professionalism, and responsiveness, aligning with NWU Business School’s values of relational engagement, responsibility, learning, and empathy.

KEY RESPONSIBILITIES:

Student admission and registration

• Admit students onto a qualification/programme in line with the specific admission and selection criteria.
• Administer RPL policy for a specific qualification.

Student Support and client services

• Deal with student/client/facilitator queries.
• Conduct programme specific student surveys and focus groups.
• Build good relationships and liaise with internal departments.

Programme Administration

• Monitor graduation, throughput, and global ranking performance indicators for the MBA.
• Manage, “at risk” students in line with NWUBS’s At Risk Policy.
• Manage and maintain the general framework of eFundi.
• Coordinate MBA classes, study schools, and related activities, including global immersion modules.

Office Administration & Support

• Assist with general office administrative tasks.
• Provide logistical support for events hosted at the Business School.
• Process invoices, expenses, and reimbursements efficiently.
• Plan and coordinate events, meetings, and engagements related to the assigned programme.
• Manage travel arrangements, venue bookings, and logistics for programme delivery.

Minimum requirements

• A bachelor’s degree (NQF Level 7) in Management Sciences or related field. 
• A minimum of three (3) years’ experience in: 
• Postgraduate promamme administration.
• Admissions, registration, RPL, and progression management.
• Quality assurance.
• Stakeholder engagement (corporate clients, alumni, academics).
• Event and logistics management (visiting academics, immersions, induction). 

ADDED ADVANTAGE:

• An honours degree / Postgraduate diploma in Management Sciences or related field (NQF Level 8).
• A minimum of three (3) years’ stakeholder engagement (corporate clients, alumni, academics) experience in direct liaison and relationship management.
• A minimum of three (3) years’ event and logistics management (visiting academics, immersions, induction) experience in an end-to-end planning and execution.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Postgraduate programme administration competency, especially MBA-level operations.
• Strong policy application capabilities in admissions, RPL, and progression.
• Proficiency in LMS management and Microsoft Office Suite.
• Ability to prepare accreditation-aligned documentation and reports.
• Strong event, logistics, and stakeholder coordination skills.

BEHAVIOURAL COMPETENCIES

• Relationship building and professional communication.
• Accountability, reliability, and ownership of outcomes.
• High responsiveness with student-centered service orientation.
• Problem solving under pressure with good judgement.
• Attention to detail with consistent quality in all work.

Apply by: 4 December 2025