Senior Programme Manager: Digital at MultiChoice

Purpose of the Position:

• To plan, lead and manage strategic projects and programmes across multiple business areas to enable the business to meet its set objectives.

Key Performance Objectives

Project Engagement & Planning

• Facilitate the development of a consolidated strategy across the various business units.
• Define the scope and align all stakeholders to the strategy, scope, and measures (outcomes and outputs)
• Plan the go-to-market strategy and align all key participants
• Establish program objectives, goals, and activities
• Define the program outcomes and outputs (OKR’s & KPI’s) in alignment with the organizational outcomes and outputs.
• Establish priorities within the overall programme and allocate resources in line with those priorities
• Identify and align key programme interdependencies
• Negotiate and contract in key programme resources that are housed in the business units
• Develop, implement, and monitor the programme governance structures
• Proactively identify and manage key program related risks & issues.
• Facilitate the execution of Group Digital’s key business initiatives.
• Lead the pre-project engagement meeting to understand the project requirement and build rapport with the clients.
• Manage the projects budget by monitoring costs and expenditure against achieved deliverables.

Stakeholder Relations

• Establish and maintain the necessary relationships to execute projects
• Provide specialised and technical support to internal stakeholders to ensure achievement of project objectives
• Set and manage executive and stakeholder expectations
• Provide frequent communication and feedback to relevant stakeholders
• Manage and chair programme steercos with executives
• Manage and chair internal programme sessions with project managers and delivery managers across the organization

Program Implementation

• Develop detailed programme deliverables and timelines
• Unpack the programme into project workstreams and work packages
• Align and prioritise the project workstreams along the program critical path
• Develop a programme roadmap for delivery
• Provide direction and support to programme/Project teams
• Develop and implement project implementation tracking metrics to ensure the project remains on track andidentifies deviations, challenges, and risks
• Proactively manage deviations on the set timelines and actively manage stakeholder expectations
• Review and ensure quality of work in the project meets the set expectations and standards.
• Achieve programme objectives by active involvement and continuously reviewing and improving, operational methodologies.
• Implement risk management strategies and review project risks and activities that could pose a risk to the program.
• Facilitate the execution of Group Digital’s key business initiatives.Drive organizational change processes and change management on the program
• Implement a program communication strategy
• Ensure effective problem/issue identification and resolution strategies are in place on the programme.
• Influence team members, business executives and programme stakeholders to balance long and short-term objectives, considering business value of the program
• Implement programme objectives and goals in alignment with various business unit annual objectives and goals. These could be strategic, tactical, and/or operational business unit goals
• Oversee and manage the operational handover to lines of business
• Oversee and manage the post implementation War Rooms
• Produce regular status reports as agreed with the stakeholders

People Management

• Oversee the activities of the project teams to ensure on time delivery
• Develop a high performing team by embedding formal performance management process and informal coaching
• Encourage frequent knowledge sharing between project teams
• Create effective workforce and recruitment demand plans to ensure that current and future project and programme requirements can be met
• Motivate project team members and ensure that their efforts are recognised
• Manage programme executive stakeholders.

Qualifications & Experience

• Post Graduate qualification in Programme or Project Management or Business Degree
• A minimum of 8-10 years’ work experience in Project/Programme management role or similar
• Experience in a digital environment or rolling out digital transformation programs
• Exposure to governance control and risk management
• Proven ability to effectively work across teams at all levels

Technical Competencies

• Project and Programme Management
• Project Management Methodology (e.g. Agile)
• Project management Tools (e.g. MS Project)
• Risk Management
• Budget Management
• Stakeholder Management
• Presentation & Communication Skills
• Leadership skills

Behavioural Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Business Acumen
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching