Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
Job Description
The WNS transition plays a key role in stabilizing new processes being migrated within the designated area and subsequent smooth running of the same. This includes setting up of performance metrics, regular monitoring of performance, ensuring controls are in place for every process, ensuring Risk Analysis is performed for every process, ensuring adequate training of resources including cross training takes place, establishing communication channels with various onshore teams and building relationships for long terms success of the processes
The role also involves working closely with other functions within like HR, Finance, Operations and Risk to ensure processes receive adequate support from each function. In this role, he/she is expected to ensure performance metrics are established for each process; regular meaningful performance reports are being produced and analyzed leading to an action plan. Moderate to extensive travel depending on project involvement. Varied shift timings dependent on client location/requirements
Competencies:
Job Responsibilities:
Qualifications
Work Experience:
Qualifications and skills
Build your CV for free. Download in different templates.
Join our happy subscribers