Senior Quality Management Officer REF NO: SQM/7/2026 at Department of Higher Education and Training

REQUIREMENTS :

• Grade 12/Senior Certificate. An appropriate National Diploma/Degree at NQF Level 6 or higher in Quality Management, Education, Monitoring and Evaluation, Public Management, Business Management or a relevant field.
• Three to five years' relevant experience in quality assurance, quality management, monitoring and evaluation, compliance monitoring or a related field. Relevant experience in the TVET, education and training or public-sector environment will be an advantage. Knowledge and understanding of the TVET College environment and DHET requirements.
• Knowledge of quality-assurance principles, quality-management systems and continuous quality improvement. Knowledge of monitoring, evaluation, compliance monitoring and institutional performance reporting. Good analytical, research and report-writing skills. Good verbal and written communication skills.
• Computer literacy, particularly MS Word, Excel and PowerPoint. Good planning, organising, coordination and problem-solving skills. Ability to work independently and as part of a team. Willingness to travel between college campuses when required. A valid driver's licence will be an advantage. 

DUTIES :

• Coordinate and implement quality-assurance and quality-management activities across the College. Conduct quality monitoring, reviews and compliance assessments at campuses and College departments. Assist in developing, implementing and monitoring the College Quality Management Plan.
• Monitor compliance with approved College policies, procedures, standards and quality requirements. Collect, verify, analyse and maintain quality-assurance information and evidence. Identify quality gaps and assist in developing corrective and quality-improvement plans. Monitor the implementation of quality-improvement actions and recommendations.
• Assist the College in preparing for DHET, Umalusi, QCTO and other relevant quality-assurance reviews and monitoring processes, where applicable. Coordinate and maintain quality-assurance evidence and documentation. Conduct campus monitoring visits and quality reviews. Compile quality-assurance reports, findings and recommendations for management and relevant committees.
• Develop and maintain quality-assurance tools, templates, checklists, registers and databases. Assist with the development and review of quality-assurance policies, procedures and guidelines. Facilitate quality-awareness sessions and provide technical support to staff. Analyse quality and performance information and identify areas requiring improvement.
• Monitor stakeholder/student feedback and support appropriate quality-improvement interventions. Liaise with internal and external stakeholders on quality assurance matters. Promote a culture of continuous quality improvement throughout the College. Perform any other related duties assigned by the supervisor.