Senior Recoveries Manager at Truworths

About the job

• Truworths is looking for a driven Recoveries Manager. If you have an appetite for implementing strategy and have a track record of achieving your financial targets then this may be the job for you

Duties

• Own & drive all elements of the execution of Recoveries strategies
• Responsible for maximising recoveries across all product ranges by managing day to day alliance relationships with external collections agencies
• Collaborate with key stakeholders in the development of optimum Recoveries strategies
• Stay abreast of market trends, relevant legislation & events in appropriate industry
• Give input to the development recovery strategies, policies & procedures
• Develop and implement operating plans in line with, collection & recovery strategies, policies & procedures
• Ensure compliance with operating plans & highlight operational risks & controls
• Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
• Ensure adequate environmental controls & exception reporting in line with policies
• Manage Recovery activities according to agreed performance measures, including operating plans & expense budgets
• Set targets (KPI’s) for the external agencies & ensure the achievement of the recovery targets
• Manage day-to-day recovery expenses (i.e. commissions) in line with budget requirements
• Coordinate day-to-day activities with external agencies, manage agency relationships throughout the process
• Ensure regular audits of agency compliance to strategy, policies & procedures
• Leverage relationships of key stakeholders as well as relevant external parties
• Proactively share information & expertise with internal & external stakeholders
• Present monthly portfolio performance to the Steerco
• Continuously seek improvements in recovery processes, products & technology & manage the change process
• Proactively share information and expertise with internal and external stakeholders
• Present weekly portfolio performance to agencies
• Manage reputational risk across the portfolio
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems

 Competencies Required:

• Collections and Recoveries industry & business knowledge
• Vendor / 3rd Party Supplier Relationship Management
• Working knowledge of EDC management
• Working knowledge of collections strategies and unsecured collections
• Debt review and admin knowledge
• Well-developed interpersonal and communication skills
• Strong negotiation skills
• Legal Knowledge
• Team player

 Basic Salary:

• Market related

 All Applicants Must Have The Following:

• Matric
• Relevant tertiary qualification would be an advantage
• Minimum 5-years relevant Recoveries experience
• Minimum 3 to 5 years management or supervisory experience in a recoveries environment
• Knowledge of collection/recovery processes and methodologies
• Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act
• Understanding of the Vision and CAS software will be an distinct advantage
• Must be able to travel regularly