Senior Risk Specialist at Old Mutual South Africa

Job Description

• Old Mutual Group Assurance is a leading provider of Group Life, Funeral and Disability products in South Africa.
• You will be mainly responsible for the co-ordination and allocation of all tenders, and for tendering on the Group Risk Assurance product range.

Role Description / Key Performance Areas

Role Description

• Screening and analysing of New Business tender requests.
• Compiling and analysing of claims experience for larger arrangements
• Establishing and maintaining relationships with internal and external stakeholder
• Respond to and resolve enquiries from various stakeholders and clients
• Interpret requests from clients and deliver accordingly
• Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems
• Conform to Service Level Agreements with relevant stakeholders
• Provide quality service to clients/intermediaries – a passion for service excellence

Key Results Areas:

Documentation Processing

• Provides an indirect service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness

• Accountable for service delivery through own efforts
• Strong work ethic
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
• Makes increased contributions by broadening individual skills
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values
• Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality
• Problem solving skills

Quality Assurance

• Adheres to service and quality standards
• Performs quality checks on own work
• Performs quality checks on the teams work

Qualifications Required and experience

• Matric (with Mathematics)
• Insurance industry experience
• Working knowledge of pricing and rating principles in a group risk environment
• In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment is compulsory.
• Proven numerical ability / mathematical reasoning skills
• Computer literate and proficient in MS Office programmes e.g. Word & Excel
• Have the ability to plan and prioritise effectively
• Have sound analytical and problem solving abilities with a focus on attention to detail
• Customer centric
• Have strong communication and interpersonal skills
• Work effectively with internal and external colleagues and clients to accomplish organisational and team goals
• Enjoy working in a progressive environment

Attributes / Competencies

• Innovation
• Collaboration
• Leading with Influence
• Customer First
• Execution
• Personal Mastery
• Strategic

Skills

• Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

• Decision Quality
• Directs Work
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Closing Date

• 28 July 2025