Senior Sales Analyst, Business Implementation at DSV

MAIN PURPOSE OF THE ROLE  

• Taking Project lead and coordinate any nominated Strategic Customer & Project implementations for A/S
• Support and adhere to standardized implementation methodology, deployed in all national operations for A/S customers.
• MyDSV Regional support (SSA)  
• Implementation Training Initiatives
• Re-implementation and streamlining of Customer processes

DUTIES & RESPONSIBILITIES 

• Lead and coordinate all nominated Strategic & Project customer implementations for A/S from SOR to formal sign-off.

• Assist in creation and formulating of Training Material on a National Level

• Support and initiate CIP initiatives as it relates to customer Implementations

• Monitor, manage and track all major implementation projects keeping to deadlines and budget, through use of agreed project management software

• Support all customers’ on-line connectivity with DSV Tracking and Tracing tools, including customer training.

• Co-ordinate and project manage all customer EDI integrations as per agreed methodology on assigned Implementation projects

• Support the rollout of MyDSV implementation

• Coordinate support from System and Business Processes on all DSV tools as it relates to Implementation projects.

• Ensure SOP updates are tracked in accordance with agreed process, version controlled and distributed/ uploaded to CW1

• Lead and coordinate Quality project to ensure outdated CIT’s and SOP’s are completed on latest approved implementation templates and recorded on Document Master log

• Enforce and facilitate use of correct version of all approved Implementation templates

• Facilitate and support SOP reviews of selected customers at agreed intervals with CRM team

• Facilitate calls with origin/ destination offices in conjunction with Trade – and Account Managers if agreement on processes required. Ensure IOP’s in place where needed.

• Support National retention management on re implementation projects

• Support National Sales & Project management on new business implementations

• Coordinate and support A/S customer implementations that affect other business units. (XSILO)

TERTIARY QUALIFICATION 

• Matric essential
• Advantageous to have Industry level qualification/ tertiary qualification

COMPUTER SKILLS

• Advanced Computer literacy
• Cargowise & Microsoft Dynamics/ CRM software; 
• Advanced Excel; Project Management Tool; Microsoft Suite

JOB-RELATED REQUIREMENTS 

• Logistics industry with a minimum number of 5 – 7 years’ experience
• Own vehicle; driver’s license; ability to travel

ADDITIONAL JOB INFORMATION

• Must work well in a team.
• Must show maturity level to work on his/her own with minimum supervision.
• Must show initiative and be motivated.
• Excellent communication skills both written and oral.
• Work well under pressure and to deadlines.
• Pay meticulous attention to detail.
• Effective administration skills.
• Must be methodical and precise in their work.
• Must understand the freight forwarding process
• Punctuality and time management skills are critical.
• Operational experience in the various transport modes will be an advantage
• Problem solving skills and methodologies
• Project management experience would be an advantage.