Senior Sales Support Assistant at Emirates

Job Purpose

• To communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.
• Must be able to live and work in South Africa.
• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team.

Qualification
Experience
Qualification

Knowledge/Skills:
Qualification:

• Grade 12 or equivalent

Experience:

• Customer Service/Customer Relations 3+ years
• Preferable work experience in an Airline or Travel Agency

Skills:

• Basic fares and ticketing qualification from a recognised institute or airline.
• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
• Knowledge of MS Office packages.
• Knowledge of world geography.