Senior SAP PM Support Specialist at Glencore

GENERAL ACCOUNTABILITY:

• Provide input to establish Project efforts.
• Project feedback on progress, issues, and risks.
• Design, implement and maintain the SAP PM Module using best practices.
• Act as the subject matter expert for SAP PM concepts and functionality.
• Provide Level 3 support in the SAP S/4 PM space to global PM BPO, site SME’s and End Users – Corrective Maintenance, Preventive Maintenance, Refurbishment and Master Data.
• Determine business requirements (e.g., Functional and Technical, information needs, business processes) through information-gathering sessions.
• Analyse information gathered, document business requirements and map to SAP PM business processes.
• Coordinate functional testing: knowledge of, and ability to use, testing methodologies, processes, and tools, including unit, integration, regression, and dry run testing.
• Coordinate execution of project tasks in the SAP PM space.
• Provide support for SAP PM processes business applications or infrastructure to maintain operational productivity levels.
• Involve in an on-going SAP global rollout.
• Collaborate closely with global PM BPO and End Users on SAP system queries and problem solving.
• Be informed of recent developments in the field of SAP PM and determine relevance to the current solution, review and adopt if necessary.
• Provide Level 3 support to global PM BPO, site SME’s and End Users as required.
• Perform system changes and configuration.
• Ensure all SAP PM documentation are kept up to date.
• Provide Training to global PM BPO and SMEs on relevant upskilling requirements.
• Collate, asses, execute, implement, and report on SAP PM Incidents (Tickets) details.
• Manage SAP PM Transports between different SAP instances.
• Analyse and implement Business Process improvements as required.
• SAP PM process monitoring related to Business Processes.
• Collaborate and engage with global PM BPO (Business Process Owners)
• Execute, implement, and support SAP systems upgrades.
• Provide support to Master Data Governance (MDG).
• Provide support to Prometheus.
• Execute and implementation of Prometheus upgrades.
• Weekly PM sessions with global PM BPO and site SMEs.
• Provide support to system interfaces.

KEY RELATIONSHIPS:

• SAP Global Support team. 
• Copper Commercial Service functions (Transactional services, Vendor management, Compliance, Legal Services).
• Global BPO’s and SME’s.
• Copper IT management.

QUALIFICATION & SKILL REQUIREMENTS:

• Matric – National Senior Certificate.
• BSc / B.Com Degree or Diploma equivalent.
• SAP PM Certification.
• S/4 Hana Experience.
• Post graduate qualifications TBA in line with NQF levels.

WORK EXPERERIENCE:

• 8 years of PM experience plus at least 3 full cycle implementations and 1 S/4 HANA full cycle implementation.
• Understanding and working experience on Corrective Maintenance, Preventive Maintenance, Refurbishment and Master Data.
• Understanding the function of time-zones, currencies, and the impact of it on the different SAP PM Objects.
• Fiori Experience Mandatory
• Confidence and ability to make recommendations for selection of appropriate SAP PM Business Processes.
• Strong functional/technical knowledge across the Asset Management value chain.
• Project Management skills.
• Strong oral and written communication skills and the ability to work effectively with multiple stakeholders across the organization at all levels.
• Ability to function across a global environment with different time-zones and countries.
• Strong problem solving and decision-making skills.
• Ability to absorb and work under pressure.