Senior Specialist: Backup Administrator at SITA SOC (Ltd)

Purpose of the job

• To maintain and lead the core Backup infrastructure, rectify faults affecting Backup Infrastructure availability and capacity, install Backup servers, and ensure that contracted data is backed up and restores are functional. Provide 2nd,3rd line, and supervisor support to EUC resources. Resolve medium to high operational incidents and provide support and associated services in the client’s enterprise LAN /End-user environment to ensure good service delivery.

Key Responsibility Areas

• Implementation of all backup services and solutions relating to the Backup infrastructure and Directory services
• Design procedures and standards for Directory integrated systems, Servers and related services and monitor implementation thereof
• Management/ ownership/ resolution of high medium operational incidents
• Implementation of Server and Services Toolsets & Dashboards
• Monitor availability of the backup infrastructure
• Publish/ distribute server software/ hardware upgrade

Qualifications and Experience

• Required Qualification: 3-year National Diploma / Degree in Computer Science or Information Technology or a relevant discipline verified / certified @ NQF level 6 qualification.
• Certification: Security Industry Backup product and Security Certificate will be an added advantage.
• Experience: 5 – 6 years of practical experience in the provision and support of Backup, Security & core server infrastructure, and associated services. Which should include Installation, configuration, and support of backup server and client software. Knowledge of Architecture and design of Backup Infrastructure. Monitoring backup jobs. Troubleshooting and rectifying failed backups. Provide support for restoration requests. Maintenance of the core server infrastructure. Resolution of incidents logged.

Technical Competencies Description

• Knowledge of: Organizational Awareness: IT and Government Industry IT Products and Services An in-depth
• knowledge of: Server Operational Management System performance Server Performance Drafting backup infrastructure policies and guidelines Management/Support service offerings Stakeholder management knowledge of TCP/IP, DNS, 802.1x, and DHCP protocols; knowledge of Windows and Linux Servers, Server Operations, Backup  applications, etc.; knowledge of both physical and virtualized servers, especially Hyper-V; VMware A solid understanding of: Hardware and software support for client systems/solutions, Server & Storage related technologies & related management toolsets and solutions Service Management systems (ASPECT /ARS/ITSM7) or equivalent applications ICT Operational Trends. Network Operating Systems Project Management NOS/Active Directory/Virtualization Quality assurance standards DNS, E-Mail, software deployment, Patch management, Core Stack builds VPN technologies and concepts Disaster Recovery Virtualization technologies and concepts Computer and network security principles Operating System Stack builds (OS Imaging). Service Level Management Backup infrastructure policies Data backup and restores. Physical and virtual tape libraries. Documentation (Visio etc.) ITIL Plan, design and build Directory integrated systems. Proficiency in managing, commissioning and maintenance of backup server, security infrastructure and Services (Patch management, Antivirus, DNS, DHCP, Backup Agents etc) Microsoft administration and related services Virtualized server architecture, designs and support. Server monitoring The server operating system rebuilds and restores. Backup servers are rebuilt and restore. Data backup and restores. Backup tape library infrastructure Communication skills Verbal Communication Writing skills Reading skills Reporting
• Interpersonal Skills Enabling self and others Questioning Mentorship Self-Management Skills Initiative Integrity SelfActualization Intellectual Skills Responsible Hard-working Honest Team player Solution-oriented Diligent Act with Integrity Proactive & Decisive Innovative and Assertive Information Scanning Lateral Thinking Negotiation Stakeholder management Attention to details. Understanding of the government regulations Strong problemsolving, Decision making, and analytical skills. Personal Attributes / Behaviors: Agility, Collaboration, Customer Centricity, Integrity, Innovation and Empathy.
• Technical competencies: IT Service Management.
• Leadership competencies: Collaboration; Communicating and Influencing; Honesty, Integrity and Fairness; Outcomes driven; Innovation; Planning and Organising; Creative Problem Solving; Responding to Change and Pressure; and Strategic Thinking.
• Interpersonal/behavioural competencies: Attention to Detail; Analytical thinking; Continuous Learning; Disciplined; Resilience; and Stress Management.

Deadline:2nd October,2026