Role Purpose/Business Unit:
- To manage and optimise Vodacom’s digital library as a strategic knowledge resource, supporting employees of all eight OpCos, all subsidiaries, and strategic partners with high-quality information, research services, and curated content aligned with organisational goals.
- To manage and deliver high-quality research, data, and information services across the organisation. This hybrid role combines traditional reference services with advanced analysis, data interpretation, and AI-enhanced knowledge tools.
- To serve as a central resource for accurate information, ICT industry insights, and evidence-based decision-making, helping drive business intelligence and innovation across functions.
Your responsibilities will include:
Vodacom Digital library Operations & Quality Assurance
- Assume overall responsibility for the running of the Vodacom Digital library:
- Core operational oversight, ensuring systems, access, and content are maintained and optimised
- Ensure the delivery of high-quality information and research services to meet evolving business needs
- Evaluate AI and data analytics tools to enhance information discovery and operational efficiency
- Develop taxonomies and metadata structures to improve findability and information management.
- Promote critical data literacy, ethical AI use, and evidence-based practices across the organisation.
- Stay current with developments in information science, data analytics, AI, and ICT industry trends
- Build new library services and delivery mechanisms to meet the organisations information needs, and manage the existing library suit of products and services
- Support all Vodacom Employees and strategic partners with information and research (supervised by EHOD)
Manage all matters relating to Vodacom Digital library staff, training and marketing:
- Covers HR and development aspects, ensuring staff are skilled and the Vodacom Digital library is well-promoted internally
- Promote a culture of continuous learning and service excellence within the Vodacom Digital library team
- Drive upskilling initiatives to ensure library staff are equipped to work with emerging technologies and AI tools
Establish and maintain a collaborative communication network between the Vodacom Digital library, Vodacom OPCOs, subsidiaries, and Vodafone Group
- Collaborate with internal stakeholders across Business Units to understand and meet their information needs.
- Establish and maintain a collaborative communication network between the Vodacom Digital library, Vodacom OPCOs, subsidiaries, and Vodafone Group.
- Ensure seamless information sharing and strategic alignment across entities.
- Integrate partnership content with the Vodacom Digital library content and the reference and research process
Budget & Financial Stewardship
- Manage the subscription services, memberships and publications budget for the Vodacom Digital library
- Facilitate and control expenditure within the Vodacom Digital library budget
- Ensures fiscal discipline and alignment with broader organisational budgeting
- Acquire and manage digital resources that support Vodacom’s strategic objectives
- Ensure cost-effectiveness, relevance, and alignment with organisational priorities
- Strategic resource curation to support Vodacom’s strategic imperatives
- Draft budget reports and other related documentation (motivations etc.) as required
- Administrative and reporting duties to support decision-making and transparency
- Manage relationships with Research companies
- Vendor & Licensing - Negotiate contracts, manage subscriptions, evaluate vendor performance
Innovation, AI & Knowledge Systems
- Build and maintain systems and collaborative communication networks for effective information management
- Interpret data and leverage AI-enhanced knowledge tools to improve access, insight, and automation
- Lead the implementation of new technologies and AI-driven solutions to enhance library services and user experience
- Identify opportunities for digital innovation and contribute to Vodacom’s broader digital transformation agenda
Research & Information Support
- Deliver expert-level reference and research support using both traditional and AI-powered tools across departments
- Act as a central resource for accurate information, ICT industry insights, and evidence-based decision-making.
- Handle complex research queries and develop specialised guides.
- Ensure that reference librarian expertise is a core competency within the team, enabling advanced research support and strategic insight delivery.
- Produce and disseminate subject-specific newsletters proactively for the ICT industry, highlighting key trends, data insights, and strategic implications.
- Provide timely, relevant information to support decision-making for EXCO and all Vodacom staff.
- Support Vodacom Group Strategy, including the strategy review process, and all Business Units with information.
- Address the information needs of Vodacom and its stakeholders for business and business development.
- Identify and communicate any indicators relating to ICT and Financial Services industry
The ideal candidate for this role will have:
- Bbibl degree or degree in Library and Information Science (MLIS)
- Mininum of 5 years in corporate library environment
- Experience in corporate library services, research and analysis
- Library management
- Web based systems experience
- Experience in the ICT industry
- Proficiency in HTML coding
- Excellent at using MS Office suite especially
Core competencies, knowledge, and experience:
- Thinking competencies, e.g. concept formation, information systems handling and interrogation
- Learning competencies, e.g. integrating various disciplines key subject matter into library collections
- Motivating competencies, e.g. team and morale building
- Action competencies, e.g. proactivity and performance driven
- Library and Information Science practices
- Information research and referencing
- Collection methodology and process
- ICT industry
- Corporate Librarianship
- Analytical skills
- Work across functional areas
- Ability to interact at all levels
- Flexibility and energy
- Reference and Research Skills
- Planning and Organising
- People management
- HTML
- Transfer of skills
- Project and Time management
- Conceptual thinking
- Analytical thinking
- Facilitation
- Excellent English written and oral communication skills
- Presentation skills
- Leadership
- Future orientated
- Good judgement
- Strong follow through skill
- Self-motivation
- Enthusiasm
- Willingness to learn and improve own skills
- Adaptable
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 4 September 2025
Gmail
Yahoomail