Senior Student Advisor (Postgraduate) at IIE MSA and IIE Varsity College

Duties and Responsibilities:
Final Year Presentations                                                                                                                       

• Achieve presentation target as set by Head: Student Recruitment.
• Complete presentations with final year current students promoting postgraduate studies.
• Distribute marketing material such as pamphlets and information brochures.
• Hand out interest cards to students.
• Facilitates stakeholder events and open days.

Database Collection

• Achievement of database collection target as per set final year presentation targets.
• Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY.
• For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.

Consultations

• Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied).
• After the initial telephone call, send all necessary information via email.
• Responds to and consults with, if necessary, all applications not yet consulted with.
• Conducts follow up calls with all enquiries within 5 working days of initial contact.

Applications

• Secure applications by following the consultation process with all leads and enquiries.
• Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
• Complete required weekly follow up calls to secure applications.
• Achieve set individual application targets as determined by Head: Student Recruitment.
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Targets

• Achieve individual registration target as determined by Head: Student Recruitment.

Reporting

• Weekly compilation of application tracker and relevant STASY reports for submission to Head: Student Recruitment to meet national report deadlines.
• Work in conjunction with Student Advisors (Postgraduate) to ensure data integrity targets are achieved (manual reports & STASY).
• Utilise weekly reports to guide and support Student Advisors (Postgraduate) in achieving their target.

Training & Induction of New Staff

• In conjunction with Head: Student Recruitment, as and when required, conduct training of new sales staff on presentation script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.

Support to Head: Student Recruitment 

• Support Head: Student Recruitment in day to day team management as required.
• In absence of the Head: Student Recruitment, provide necessary support to the team and assume responsibility for all reporting and tasks as required by Campus Head and National.
• Ensures interaction with internal customers (direct team members, campus staff, Campus Senior Management Team) is positive and collaborative.
• Manages relationships in accordance with policies, procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand. 
• Conducts regular meetings with stakeholders.

Competencies required:

• Interpersonal and communications skills
• Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure
• Time management skills               

Minimum Education Requirements:

• Minimum of 3 year Diploma or Bachelors Degree (NQF 7) in PR/Business/Marketing/Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 4 years sales experience