Senior Systems Engineer (58970) at Ntice Sourcing Solutions

Job Description

• We are seeking an experienced Senior Systems Engineer to support and strengthen our organisation's IT environment.
• The Senior Systems Engineer will be responsible for the stability, security, and performance of the organisation's IT infrastructure.
• This role provides 1st, 2nd, and 3rd line support, manages servers, networks, backups, disaster recovery, and ensures consistent IT standards across all regions

Key Responsibilities

Systems & Infrastructure

• Perform system backups, recovery, and ensure backup procedures are in place
• Install, configure, and maintain servers and infrastructure
• Maintain data files and monitor system configurations to ensure data integrity
• Ensure uptime and availability requirements are consistently met
• Implement and maintain disaster recovery procedures and protocols
• Implement new technologies and systems when required

Network & Security

• Monitor routers, email servers, and manage connectivity across the WAN
• Network administration and configuration (LAN/WAN)
• Design, implement, and maintain firewall and security solutions
• Implement and maintain IT security procedures
• Manage bandwidth between VOIP and data requirements

User & Technical Support

• Provide technical, server, desktop, and system support to allocated divisions and regions
• Offer telephonic, desktop, laptop, and printer support to users
• Install and configure desktops, laptops, and printers
• Perform user administration on servers and infrastructure
• Provide 1st, 2nd, and 3rd line application and system support
• Assist with general user support and training of all users

Helpdesk & Communication

• Log, manage, and maintain calls on the Helpdesk system
• Provide feedback and follow-ups to users, Helpdesk, and Management
• Work closely with different regions to ensure IT enhancements are implemented consistently and according to best practices

Required Skills & Knowledge

Operating Systems & Software

• Strong knowledge of Windows desktop operating systems
• Experience with Windows Server platforms (NT, 2000, 2003, 2008, 2010, 2013)
• Active Directory administration
• Knowledge of Microsoft Exchange, Outlook, and POP3
• Excellent knowledge of the Microsoft Office suite
• Knowledge of Mac operating systems (advantageous)
• SQL knowledge (beneficial)

Networking

In-depth knowledge of networking infrastructure:

• Routers, switches, hubs, and cabling
• LAN and WAN architectures

Additional Knowledge

• Exposure to Management Information Systems
• Linux and Unix experience (advantageous)

Qualifications

• Matric Certificate (mandatory)
• A+ and N+ certifications
• MCSE / ITP
• VMware certification
• Networking certification
• IT-related Diploma or Degree