Senior Talent Acquisition Consultant at TFG (The Foschini Group)

Position Description:

As part of the People Shared Services that will provide excellent service and employee experience for over 34,000 employees, the incumbent’s primary responsibility is talent acquisition operational implementation, with a focus on leadership and complex roles. The incumbent will ensure professional consultation with the business (relevant line managers and employees) focused on delivering the best customer service in a continuously improving efficient and effective way that at least achieves  Service Level Agreement standards.  

Key Performance Areas

• Day-to-day operational management and leadership from Talent Manager and PSS Management, including on the job coaching and guidance, and prioritization of workload;

• Deliver according to workforce capacity plan from Service Management to meet talent acquisition business requirements within SLA;

• Talent acquisition activities to be planned, recorded, and delivered within SLA, procedure, and protocols; and compliance risks escalated

Delivery of talent acquisition activities:

• Work with PSS System and Reporting team to ensure all talent acquisition data is tracked and available for all reporting requirements

• Ensure the best end-to-end talent acquisition experience for all users

• Manage end-to-end talent acquisition roles with a focus on leadership and complex roles

• Ensure assessment methodology, agreed protocols, and the process is followed 

• Ensure that the appropriate sourcing and selection process/approach is used (Senior Leadership, Critical Scare Skills, High Potential and Youth Talent) by ensuring effective and collaborative briefing with the hiring manager

• Ensure that hiring managers are supported in defining requirements, understanding selection practices and their role in the recruitment process

• Deliver talent acquisition activities within policy, procedure, and compliance protocols

Build relationships (internal; third parties)

• Brief tasks to be delivered by Transactional Services within agreed lead times, agree to delivery, and ensure timeous and quality completion

• Execute operational activities for/through relevant third parties 

• Partner to deliver end-to-end digital / e-solutions 

• Escalate third party delivery issues to relevant relationship holder

• Attend regular operational meetings with third parties (e.g. prep for career days at universities)

• Ensure timeous payments to third parties are processed 

• Brief work to external suppliers within agreed lead times and ensure timeous and quality delivery

Identify and manage potential risk

• Ensure all Talent Acquisition activities are consistently conducted in a way that meets compliance measures and stands up to internal and external reviews and audits

• Ensure all significant legislative risks/compliance issues are escalated to relevant internal owners 

Continuous Improvement

• Identify opportunities for improvement in Talent Acquisition processes and communicate these to the Talent Manager for consideration

• Execute User Acceptance Testing activities as directed by the Talent Manager aligned with the Systems & Reporting team

Problem Management / Escalation Management

• Communicate all significant risks to delivery to the Talent Manager

• Escalate any deviation to policy to Talent Manager 

General: People Shared Services Support

• Assist in other Talent teams, and/or in broader People Shared Services according to resource needs (valley periods, emergencies, projects)

• On request, act as 2-I-C to Talent Manager (e.g. during absence; taking the lead on a project; etc.)

• Mentors to consultant team members

• Make recommendations and proposals to improve shared service effectiveness and efficiency

Job Requirements

Skills and attributes

• Experience of influencing at senior leadership levels

• Customer service/user experience passion

• Excellent interpersonal and communication skills

• Leadership ability

• A ‘can do’ attitude with high service delivery

• A continuous improvement performance mindset

• Understanding of related policies and legislation

• Resilient in the face of obstacles

• Ability to work in fast-paced environments

Experience

• 5+ years functional experience in Talent Acquisition

• Experience in managing end to end recruitment for executive and scarce skills

• Solid knowledge of sourcing techniques

Qualification

• HR Degree preferable