Senior Technical Compliance Engineer at Gaming Laboratories International, LLC

This position will focus on the following:

Customer & Sales Responsibilities

• Provides customer service and support to regulators, operators, and suppliers within the gambling industry.
• Develops and maintains a strong understanding of each assigned customer’s needs and market position.
• Manages the full sales cycle, from lead generation and contract negotiation through to post-service follow-up.

Technical Evaluation & Compliance

Conducts evaluations of submission files, identifying areas of regulatory concern and providing appropriate determinations. Tasks include:

• Reviewing incoming submissions and critical modifications
• Performing technical evaluations and outgoing reviews
• Investigating bugs or issues and documenting findings
• Developing certification report disclosures
• Reviewing verification utilities and procedures for regulatory compliance
• Evaluates supporting documentation related to product submissions and testing.
• Demonstrates expert knowledge of gaming products and maintains familiarity with common industry technical standards, including GLI Standard Series and Evolution.
• Maintains up-to-date understanding of internal controls and jurisdictional requirements.

Leadership & Team Support

• Acts as a subject matter expert and provides guidance on complex regulatory and technical matters.
• Mentors junior Technical Compliance Engineers (Levels I, II, and III).
• Assists the Manager in monitoring workload distribution and ensuring efficient assignment of work.
• Observes and communicates team performance concerns or trends to the Manager.
• Assists in developing and maintaining departmental procedures.
• Utilizes JIRA to manage personal tasks and monitor team assignments and targets.

Cross-Department Collaboration & Training

• Collaborates with departments across offices to address regulatory technical issues.
• Provides technical training and workshops to both internal teams and external clients.
• Represents the company at industry tradeshows and conferences, including speaking engagements as assigned.

Other Duties

• Troubleshoots and proactively resolves issues, recommending process improvements where applicable.
• Performs additional duties as assigned.

 Education, Experience and Skills:

• A degree in computer science, electrical engineering, computer engineering or a similar field is required.
• Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements.
• A minimum of 3 years of experience with gaming device hardware and software testing is required.
• Internal candidates: Must be level II and above in Engineering/Math Department
• Knowledge of land-based (provincial, state, and tribal) and digital (online and mobile) gaming and/or gaming requirements is preferred.
• Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Must have excellent oral and written communication skills, including the ability to make presentations and field questions from large audiences.
• Must have the ability to work independently, as part of a team, and exercise sound judgment.
• Must have the ability to handle multiple projects under tight deadlines.
• Must demonstrate a high degree of attention to quality, details, and correctness.
• Must have a valid driver's license and passport.