Senior Technician KZN at The South African Broadcasting Corporation (SABC)

MAIN PURPOSE OF POSITION

Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology

KEY ACCOUNTABILITIES

• Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model.
• Contribute to the business strategical requirement to develop the Opex and Capex investments
• Capex and Opex involvement to input into the project scope development,
• Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Submission of Minor Capex & Opex inputs into departmental budget
• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Long-term Capex motivational planning assistance
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Adhere to service delivery standards and assist the team to achieve them
• Submission of ad-hoc incidence fault reports and resolutions to customers as required
• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems)
• Effective technical advice & support to users in order to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems
• Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability
• Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members
• Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures
• Escalate Risk findings reported with corrective treatment plans 
• Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP developments to ensure broadcast sustainability and business continuity
• 95% of assets verified annually
• Participate in annual asset verification exercise (manual or scan)
• Customers served in technical proficient, friendly and helpful manner
• Maintain compliance of services rendered with customer request and address non-conformance
• Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options
• Attended resolutions to customer requests/ complaints
• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)
• Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis 

MINIMUM REQUIREMENTS

• 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology)  (NQF6)
• BTech for the Electrical Engineering for the above formal qualification as an added advantage
• Driver’s License: OB - Code 10
• Driver’s License: minimum B (specific to the Job Profile)
• Minimum of 5 years’ relevant experience in the technical broadcast environment, of the 5 years a minimum of 1 year at a shift/standby competence (full performer) Technician level in technical maintenance, system support of broadcasting equipment and client services

KNOWLEDGE AND SKILLS

• IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)
• IT Network knowledge advantage CISCO CCNA (ICDN1 +ICDN2) certified.
• Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able.
• Excellent communication skills and ability to work in a team and lead the team if required.
• Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.