Senior Territory Account Manager at Uber

What the Candidate Will Do

• Manage a portfolio of Uber Eats merchant partners
• Establish and proactively maintain communication channels with merchant partners via email, phone and face-to-face meetings
• Upsell merchants on marketing products (Ads, promotions/offers, etc.)
• Build processes and standardize best-practices within merchant success and the Gauteng territory
• Partner with our Operations and Sales teams on managing the relationship, issue resolution & questions of merchants
• Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 4 years of experience in Account Management, Sales, Operations or similar functions
• Desire to work with merchants & building a strategic partnerships, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential on Uber Eats
• Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
• Highly autonomous - able to work with minimal oversight

Preferred Qualifications

• Excellent communication
• Strong critical thinking ability
• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Outstanding work ethic and attention to detail
• Experience upselling promotional products and ads
• Demonstrated ability to collaborate across departments, such as marketing, operations, and customer support, to ensure client success and achieve business objectives
• E-commerce or marketplace experience
• Project Management: good organization, prioritization & time management skills