Senior Treasury Administrator - Durban at Hollywoodbets

You Bring:
 

• 1 year Customer Service experience.
• Basic Financial experience

Advantageous

• Diploma / Degree

What You’ll Do For The Brand:

• Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
• Approve batches of payments imported onto the relevant banking systems that are processed manually.
• Complete relevant payments directly on the withdrawals app that are processed automatically.
• Liaise with banks on all banking related issues.
• Monitor Withdrawals App/SQL report every 30 minutes to ensure failures/rejections are escalated timeously and disabling/enabling of relevant automated system where appropriate.
• Correct incorrect customer details on Syx that resulted in failed transactions on the automated system
• Daily/Weekly/Monthly reporting of rejection statistics and banking downtime/issues
• Approve EFT tickets from the branches and ensure the tracking system is updated.
• Ensure that all valid payment requests and any significant payment delay issues are dealt with.
• Assist the administrator team with relevant payment investigations to resolve customer queries.
• Monitor/supervise treasury administrators ensuring that they are performing their function as required.
• Ensure 2 hourly reporting on email and Whatsapp is sent out with any exceptions highlighted.
• Ad hoc tasks and requests.