Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
Approve batches of payments imported onto the relevant banking systems that are processed manually.
Complete relevant payments directly on the withdrawals app that are processed automatically.
Liaise with banks on all banking related issues.
Monitor Withdrawals App/SQL report every 30 minutes to ensure failures/rejections are escalated timeously and disabling/enabling of relevant automated system where appropriate.
Correct incorrect customer details on Syx that resulted in failed transactions on the automated system
Daily/Weekly/Monthly reporting of rejection statistics and banking downtime/issues
Approve EFT tickets from the branches and ensure the tracking system is updated.
Ensure that all valid payment requests and any significant payment delay issues are dealt with.
Assist the administrator team with relevant payment investigations to resolve customer queries.
Monitor/supervise treasury administrators ensuring that they are performing their function as required.
Ensure 2 hourly reporting on email and Whatsapp is sent out with any exceptions highlighted.
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