Service Admin Clerk - Philippi at Status Staffing

REQUIREMENTS:

• Grade 12
• 5 years’ experience in a service environment
• CRM/SAGE X3 / knowledge of advanced Excel and report functions
• Experience in water heating systems and Major appliances will be beneficial
• Experience in a warranty and insurance environment
• Excellent People Skills
• Result and deadline driven

DUTIES:

• Be involved in all aspects of the service administration department admin on various products related to service/warranty
• Update job cards on the CRM system or any other web portal as required
• Update and ensure all job allocations are done correctly according to requirements
• Update reports for warranties and agents using the CRM System
• Respond to e-mails regarding queries from the Internal & External Agents
• General filing as is required
• All aspects and involvement in major appliances and spares that is within your scope
• Assist with Audit requirements when they arise.
• Communicate with the agents regarding all expectations and requirements from the company and/or clients as is required.
• Customer Service (at all times have a client/ customer centric approach)
• Service Providers – arrange all pickups and updates