Service Administrator (Port Elizabeth) at Mustek Limited

Job Purpose:

• Responsible for the administration of the Service Store, including proper shelving arrangements and stock control, stock movement and cycle checks.

Responsibilities:

Administration of Service Stores

• Controlling stock with 100% accuracy.
• Checking all stock loaned to technicians.
• Receive stock via internal transfers.
• Book in returned stock.
• Update job cards with order details.
• Following up on stock ordered for repairs to confirm if it was dispatched from head office.
• Manage spare parts.
• Administrate weekly cycle checks and annual stock.
• Assist with Departmental Admin and Reports.
• Assist with Service and Production scheduling.
• Report problems to Service Supervisor without delay to ensure necessary solutions are identified and implemented timeously.

Communication

• Communicate via e-mail or telephone in a professional manner practicing good etiquette.

General

• Plan and manage effective shelving of all.
• Handle all equipment safely to prevent.
• Prepare broken IT equipment for electronic waste recycling.

ISO and Legal requirements

• Comply to all quality, information security, legislative and company policy requirements.

Qualification and Experience

• Matric
• 2 year’s administration or stock control
• Experience within the ICT Industry preferable

Knowledge and Skills:

• Time management and ability to meet deadlines
• Planning and organising
• Problem solving
• Attention to detail
• Contribution to team success
• Follow up
• Able to operate well under stress
• Customer service oriented
• Excellent administration skills
• Excellent oral and written communication skills
• Adept in working on Mustek systems
• Good time management
• Good interpersonal skills
• Computer literate, especially competent in Microsoft Outlook and Excel
• Basic knowledge of computer
• Stock taking & Inventory Keeping
• Best storage practices to mitigate risk in terms of damage, loss of stock
• Correct handling to prevent