Service Advisor Cadet - Rola Toyota Somerset West at Rola Motor Group

Job Advert Summary    

• We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor Cadet. This is an excellent opportunity for someone looking to grow their career within the automotive industry.
• As one of the key representatives of our dealership’s service department, you will be responsible for delivering exceptional customer service, coordinating vehicle maintenance and repairs, and ensuring a seamless customer experience from start to finish.

Minimum Requirements    

• High school diploma or equivalent
• Previous dealership environment/ Toyota experience advantageous
• Experience in customer service, retail, call centres, administration, or entry-level automotive roles advantageous
• Basic understanding of vehicle maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software
• Valid driver's license and clean driving record
• Clear criminal record

Duties and Responsibilities    

• Greet customers and assess their vehicle repair and maintenance needs
• Provide accurate cost estimates and service timeframes
• Schedule service appointments and ensure timely completion of work
• Liaise with technicians and the parts department to coordinate repairs
• Keep customers informed throughout the service process
• Educate customers on preventative maintenance and recommend services
• Maintain accurate service records and complete all required documentation
• Handle customer concerns and complaints professionally and efficiently
• Follow up with customers post-service to ensure satisfaction and build loyalty

Deadline:15th June,2026