Service Advisor at Hyundai Automotive South Africa

About the Role

• As a Service Advisor, you will play a crucial role in enhancing customer satisfaction by acting as a key point of contact between clients and the service department.
• Your primary focus will involve addressing customer inquiries, managing service bookings, and ensuring that clients receive excellent support throughout their vehicle servicing experience.

Key Responsibilities

• Greet customers in a friendly and professional manner, assessing their service needs and providing accurate information about services offered.
• Schedule service appointments and manage the service calendar to optimize workshop efficiency.
• Communicate clearly with customers regarding vehicle repairs, service recommendations, and expected costs.
• Maintain customer records and follow up on service appointments to ensure customer satisfaction and loyalty.
• Collaborate with technicians and service department staff to ensure the timely completion of services and repairs.
• Handle customer complaints and resolve any issues effectively, ensuring a positive experience.
• Promote additional services and products to customers while maintaining transparency and open communication.
• Stay updated on automotive technology and industry trends to provide informed advice to customers.

Requirements

• Demonstrable experience in a customer service or service advisory role, preferably within the automotive industry.
• Strong communication and interpersonal skills to build positive relationships with customers and team members.
• Solid organizational skills with the ability to prioritize tasks in a fast-paced environment.
• A keen understanding of automotive services and repairs, with the ability to explain technical details in simple terms.
• Proficient in using customer relationship management (CRM) software and service tracking systems.
• Attention to detail and a customer-focused mindset, ensuring high standards of service delivery.

Preferred Qualifications

• Previous experience in a dealership setting or automotive service environment.
• Certification in automotive service technology or a related field.
• Knowledge of vehicle maintenance best practices and warranty procedures.

Closing Date 13 August 2026