About
Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servicing and parts availability.
Many of the Dealerships in th...
Service Advisor (Non - Technical): Hyundai Germiston
As a Service Advisor at Hyundai Germiston, you will be an integral part of our service team, focusing on customer engagement and satisfaction. This role is primarily client-facing, where you will guide customers through their service needs, ensuring a seamless and positive experience throughout their interaction with our brand.
Key Responsibilities
Greet and assist customers in a professional and friendly manner, addressing their service needs and inquiries.
Schedule service appointments and manage daily service workloads efficiently.
Provide clear communication regarding service offerings, including maintenance plans and repairs.
Gather information about the customer's vehicle issues and relay this information to the technical team.
Prepare estimates for repairs and maintenance, ensuring transparency in pricing.
Follow up with customers on the status of their service and ensure timely completion of work.
Handle customer complaints and feedback efficiently, promoting a positive resolution.
Maintain accurate records of customer interactions and service transactions.
Requirements
Strong understanding of automotive products and services, with a customer-oriented mindset.
Demonstrable experience in a customer service role, preferably within the automotive industry.
Excellent communication skills, both verbal and written, with the ability to convey technical information in an accessible manner.
Strong problem-solving skills with a keen attention to detail.
Proficient in using service management software and Microsoft Office Suite.
Preferred Qualifications
Previous experience as a service advisor or in a similar role is advantageous.
Knowledge of Hyundai vehicles and service procedures is preferred.
Relevant certification or training in customer service or automotive technology is a plus.
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