Service Advisor (Non - Technical): Hyundai Germiston at Hyundai Automotive South Africa

About the Role

• As a Service Advisor at Hyundai Germiston, you will be an integral part of our service team, focusing on customer engagement and satisfaction. This role is primarily client-facing, where you will guide customers through their service needs, ensuring a seamless and positive experience throughout their interaction with our brand.

Key Responsibilities

• Greet and assist customers in a professional and friendly manner, addressing their service needs and inquiries.
• Schedule service appointments and manage daily service workloads efficiently.
• Provide clear communication regarding service offerings, including maintenance plans and repairs.
• Gather information about the customer's vehicle issues and relay this information to the technical team.
• Prepare estimates for repairs and maintenance, ensuring transparency in pricing.
• Follow up with customers on the status of their service and ensure timely completion of work.
• Handle customer complaints and feedback efficiently, promoting a positive resolution.
• Maintain accurate records of customer interactions and service transactions.

Requirements

• Strong understanding of automotive products and services, with a customer-oriented mindset.
• Demonstrable experience in a customer service role, preferably within the automotive industry.
• Excellent communication skills, both verbal and written, with the ability to convey technical information in an accessible manner.
• Strong problem-solving skills with a keen attention to detail.
• Proficient in using service management software and Microsoft Office Suite.

Preferred Qualifications

• Previous experience as a service advisor or in a similar role is advantageous.
• Knowledge of Hyundai vehicles and service procedures is preferred.
• Relevant certification or training in customer service or automotive technology is a plus.

Closing Date 05 August 2026