Service Ambassador- JHB at Virgin Active South Africa

Job Summary:

• The Service Ambassador will be responsible for providing exceptional customer service and ensuring a positive customer experience. This individual will serve as the face of the company and act as a liaison between customers and other departments within the organization. The Service Ambassador will work to resolve customer inquiries, complaints, and issues in a timely and professional manner, while maintaining a positive attitude and fostering strong customer relationships.

Responsibilities:

• Greet customers in a friendly and welcoming manner
• Assist customers with inquiries, complaints, and issues through multiple communication channels (phone, email, chat)
• Resolve customer concerns in a timely and efficient manner
• Provide product information and assistance to customers
• Communicate effectively with other departments to address customer needs
• Maintain a positive attitude and represent the company in a professional manner at all times
• Provide feedback and suggestions for process improvement to enhance the customer experience
• Keep accurate records of customer interactions and transactions

Qualifications:

• High school diploma or equivalent
• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Experience with CRM systems and Microsoft Office
• Ability to work independently and as part of a team
• Previous experience in a customer-facing role is preferred
• Must be able to multi-task and prioritize tasks effectively

 Closing Date 23 January 2026