Client Engagement Consultant at PPS

Education:  

• Bachelor's degree with a relevant business orientation 

Experience: 

• 1-3 years Customer Service experience  
• 1-2 working experience in call centre AND back office processing (preferred)
• Experience in a Sales environment

Duties and Responsibilities

• Engage and respond to customer’s contacts professionally regardless of channel 
• Take ownership of customer requests from receipt to conclusion 
• Identify and escalate issues to supervisors 
• Provide product and service information to all customers 
• Research required information using available resources 
• Research, identify, and resolve customer complaints using applicable software 
• Route calls to appropriate people where required 
• Document all call information according to standard operating procedures 
• Recognize, document, and alert the management team of trends in customer calls 
• Follow up customer calls where necessary 
• Complete call logs and reports