Service Assistant PG Glass (Polokwane) at PG Group

Main job purpose

• To provide professional, efficient, and effective administrative and technical support in line with the strategic objectives of the Company, contributing to a seamless and positive customer experience.

Main Objective

• Ensure adherence to best administrative practices to support stock control, ordering processes, and a low-effort customer experience.
• Comply with all reasonable requests issued by Management.
• Follow all company procedures, including Health and Safety requirements.
• Assist with operational and execution support activities, including but not limited to:
• Completing electronic or manual Vehicle Inspection Certificates (VICs)
• Conducting vehicle pre- and post-inspections
• Performing chip repairs where appropriate
• General administration such as filing, paperwork sorting, and invoicing
• Answering phone calls, welcoming customers, and attending to office duties
• Supporting activities that contribute to exceptional customer experience
• Participate in continuous learning and development.
• Contribute to maintaining PG Glass Fitment Centre standards during autoglass fitments.
• Support experienced team members and gain practical, hands-on skills and experience.

Critical job requirements

Qualification(s)

• Further Education and Training (FET) or Technical Vocational Education and Training (TVET) qualification

Knowledge

• Low Effort Customer Experience (LEX) and/or customer experience/journey knowledge

Main Objective

• Ensure adherence to best administrative practices to support stock control, ordering processes, and a low-effort customer experience.
• Comply with all reasonable requests issued by Management.
• Follow all company procedures, including Health and Safety requirements.
• Assist with operational and execution support activities, including but not limited to:
• Completing electronic or manual Vehicle Inspection Certificates (VICs)
• Conducting vehicle pre- and post-inspections
• Performing chip repairs where appropriate
• General administration such as filing, paperwork sorting, and invoicing
• Answering phone calls, welcoming customers, and attending to office duties
• Supporting activities that contribute to exceptional customer experience
• Participate in continuous learning and development.
• Contribute to maintaining PG Glass Fitment Centre standards during autoglass fitments.
• Support experienced team members and gain practical, hands-on skills and experience.

Critical job requirements

Qualification(s)

• Further Education and Training (FET) or Technical Vocational Education and Training (TVET) qualification

Knowledge

• Low Effort Customer Experience (LEX) and/or customer experience/journey knowledge
• Customer service principles
• Technical knowledge relating to chip repairs and/or autoglass fitments

Skills

• Verbal and written literacy (English)
• Numerical literacy
• Ability to use various products, tools, and smart devices

Experience

• Previous experience in customer and/or service environments is advantageous
• Experience with technical tasks such as chip repairs or autoglass fitment support (advantageous)

Attributes

• Customer- and service-centric
• Detail-oriented and task-focused
• Proactive and disciplined
• Able to travel independently and be mobile within the geographical area
• Able to work shifts