PG is the name for glass in Southern Africa. Established in Cape Town in 1897, the group produces, distributes and installs automotive glass, building glass, aluminium frames and window film solutions. The PG Group is a significant worldwide player.
The PG Group is committed to investing in South Africa and people. All companies in the group participate a...
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Main Objective
- Contact Centre Trainee: We are looking for a friendly, articulate, and customer-focused Contact Centre Agents to join our team. In this role, you will be the first point of contact for customers, handling inbound calls, emails, and other communication channels. Your goal is to provide excellent service, resolve queries efficiently, and ensure a positive customer experience.
- Autoglass Trainee: We are looking for a skilled and customer-focused Autoglass Technician to join our team. The successful candidate(s) will be responsible for installing, repairing, and replacing automotive glass on a variety of vehicles. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality service.
- Customer Service Consultants: We looking for delegates to manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the absence of a Fitment Centre Manager.
- Human Resources & Finance Trainee: Support HR & Finance with administrative and operational tasks.
Critical Job Requirements
Qualification(s)
HET qualification
- Degree/Diploma Business Management.
- Degree/Diploma Operations Management.
- Degree/Diploma Retail Management.
- Degree/Diploma Marketing Management.
Nated qualifications
- Management Assistant N6.
- Business Management N6.
- Office Management N6.
- Supply Chain Management N6.
- Engineering Studies (Fitting & Turning) N6.
- Human Resources Management N6.
- Financial Management N6.
- Call Centre related qualifications.
Skills
- Excellent Interpersonal skills.
- Excellent telephonic skills.
- Business Expertise.
- Providing an efficient service to customers.
- Exceptional computer literacy.
- High attention to detail.
- Exceptional organizational skills.
- Accuracy and efficiency in completing tasks.
Additional Information
- Must be a South African citizen.
- Age between 18–29 years (must already be 18).
- Never registered on a YES4Youth programme before.
- Currently unemployed.
- No criminal record.
- High attention to detail, accuracy, and efficiency.
- Self-motivated with a high level of initiative.
- A driver’s license is advantageous (but not mandatory).
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Main job purpose
- Support manufacturing on all technical issues (electrical, automation and mechanical) by identifying problems, trouble shooting corrective actions, and carrying out routine maintenance to maintain machine availability allowing for production to run optimally and to meet targets.
Main Objective
- Responsible for attending to planned and breakdown maintenance of electrical and /or mechanical machinery and equipment by responding timeously to breakdown requests and maintenance schedules to ensure production runs optimally and efficiently to meet targets.
- Responsible for the safe operation of all machinery and equipment during shift by ensuring all contractors and employees adhere to relevant legislation, site safety procedures, and SANS code of electrical standards when working on live electrical machinery and equipment to safe guard the business from possible risk and prevent injuries.
- To assist production personnel in preventing product defects caused by machine and equipment related problems and to minimise production losses and reduce quality defects in order to meet customer quality standards by ensuring machines are available.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
- Responsible for overseeing all contractors and vendors while on site by monitoring and inspecting completion of work in line with engineering requests while ensuring work is carried out according set standards and safety procedures.
- Responsible for participating effectively in MDW teams to support overall team and business objectives.
Critical job requirements
Relevant Trade Test Qualification
- Minimum 5 years’ experience as a Maintenance Electrician in a manufacturing environment
- 5 years’ experience in a manufacturing environment
Knowledge
- Knowledge of Electrical and Mechanical Machinery
- Good understanding of factory utility layouts
- Knowledge of OSHACT
- Knowledge of shutdown maintenance
- Knowledge of electrical distribution and control
- Understanding of PLC's, VSD's, robots and electronics
- Understanding maintenance best practices
- Ability to read electrical drawings and diagrams
Skills
- Interpersonal Skills
- Problem Solving Techniques
- Communication Skills (Written and Verbal)
- Analytical Skills
- Planning and organising
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Main Job Objectives:
- To equip graduates with real-world engineering experience through active involvement in operational projects and continuous improvement initiatives.
- To build foundational skills and knowledge that support a successful long-term career in engineering and manufacturing.
- To contribute to Shatterprufe’s quality, safety and production goals while learning from experienced professionals.
Do You Possess:
- A completed Engineering Degree, preferably in Mechanical, Mechatronics or a similar field (recent graduate).
- Strong written and verbal communication skills.
- A willingness to learn and take initiative.
- A positive attitude and the ability to work effectively in a team.
- A strong commitment to producing quality work.
Knowledge & Skills Required:
- Ability to work under pressure in a fast-paced production environment.
- A valid driver’s licence (or willingness to obtain one within the first few months of the programme).
Programme Overview:
- 12-month Graduate Development Programme within a manufacturing facility.
- Hands-on practical experience in engineering and production environments.
- Exposure to continuous improvement and quality systems.
- An ideal platform to begin a career in the automotive manufacturing industry.
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Main Job Purpose
- To deliver high-quality automotive glass fitment services and exceptional customer experience through professional workmanship, technical proficiency, and efficient execution of all fitment, logistics, and support activities, while upholding PG Glass standards and brand values.
Main Objectives
- Customer Experience
- Deliver professional, friendly service to both customers and colleagues
- Ensure quality workmanship and on-time job completion
- Represent the PG brand through appearance, attitude, and service excellence
- Glass Fitting & Technical Execution (Levels 1–4)
- Perform one-man fittings on various vehicle types, including advanced models (e.g., S-Class Mercedes, Audi A6)
- Take full responsibility for all allocated jobs
- Handle customer queries and process payments where applicable
- Maintain consistently high productivity and quality standards
- Mentor junior technicians at applicable levels
- Logistics & Support
- Load glass accurately according to work orders
- Ensure safe, clean, and damage-free deliveries
- Obtain customer sign-off and manage COD payments
- Submit accurate documentation daily
- Housekeeping, Safety & Reporting
- Uphold the PG Glass image through clean attire and professional behaviour
- Maintain tools and vehicles; report damages or faults immediately
- Adhere to all traffic regulations and safety procedures
- Report all issues, accidents, or suspected fraud to management or KPMG
Team Collaboration
- Support the Fitment Centre team as required
- Take on leadership or supervisory responsibilities at higher technician levels
Qualifications
Experience
- 1–3 years’ experience in automotive glass fitting (depending on technician level)
Skills & Attributes
- Excellent communication and interpersonal skills
- Strong customer satisfaction orientation
- Technically proficient and quality-driven
- Self-motivated, reliable, and able to thrive under pressure
- Valid driver’s licence (required)
- Own motor vehicle and mobile phone
- Willingness to travel to any Fitment Centre in the region
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Main job purpose
- To provide professional, efficient, and effective administrative and technical support in line with the strategic objectives of the Company, contributing to a seamless and positive customer experience.
Main Objective
- Ensure adherence to best administrative practices to support stock control, ordering processes, and a low-effort customer experience.
- Comply with all reasonable requests issued by Management.
- Follow all company procedures, including Health and Safety requirements.
- Assist with operational and execution support activities, including but not limited to:
- Completing electronic or manual Vehicle Inspection Certificates (VICs)
- Conducting vehicle pre- and post-inspections
- Performing chip repairs where appropriate
- General administration such as filing, paperwork sorting, and invoicing
- Answering phone calls, welcoming customers, and attending to office duties
- Supporting activities that contribute to exceptional customer experience
- Participate in continuous learning and development.
- Contribute to maintaining PG Glass Fitment Centre standards during autoglass fitments.
- Support experienced team members and gain practical, hands-on skills and experience.
Critical job requirements
Qualification(s)
- Further Education and Training (FET) or Technical Vocational Education and Training (TVET) qualification
Knowledge
- Low Effort Customer Experience (LEX) and/or customer experience/journey knowledge
Main Objective
- Ensure adherence to best administrative practices to support stock control, ordering processes, and a low-effort customer experience.
- Comply with all reasonable requests issued by Management.
- Follow all company procedures, including Health and Safety requirements.
- Assist with operational and execution support activities, including but not limited to:
- Completing electronic or manual Vehicle Inspection Certificates (VICs)
- Conducting vehicle pre- and post-inspections
- Performing chip repairs where appropriate
- General administration such as filing, paperwork sorting, and invoicing
- Answering phone calls, welcoming customers, and attending to office duties
- Supporting activities that contribute to exceptional customer experience
- Participate in continuous learning and development.
- Contribute to maintaining PG Glass Fitment Centre standards during autoglass fitments.
- Support experienced team members and gain practical, hands-on skills and experience.
Critical job requirements
Qualification(s)
- Further Education and Training (FET) or Technical Vocational Education and Training (TVET) qualification
Knowledge
- Low Effort Customer Experience (LEX) and/or customer experience/journey knowledge
- Customer service principles
- Technical knowledge relating to chip repairs and/or autoglass fitments
Skills
- Verbal and written literacy (English)
- Numerical literacy
- Ability to use various products, tools, and smart devices
Experience
- Previous experience in customer and/or service environments is advantageous
- Experience with technical tasks such as chip repairs or autoglass fitment support (advantageous)
Attributes
- Customer- and service-centric
- Detail-oriented and task-focused
- Proactive and disciplined
- Able to travel independently and be mobile within the geographical area
- Able to work shifts
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Main job purpose
- We’re seeking committed individuals to uphold and exceed PG Glass Fitment Centre standards in the fitting of automotive glass. From entry-level to advanced technicians, we offer a structured career path with increasing responsibility, customer interaction, and technical expertise.
Main objectives:
Customer Experience
- Deliver professional, friendly service to both customers and colleagues
- Ensure quality workmanship and on-time job completion
- Represent the PG brand through appearance, attitude, and excellence
Glass Fitting & Technical Execution (Levels 1–4)
- Perform one-man fittings on various vehicle types, from standard models to advanced brands (e.g., S-Class Mercedes, Audi A6)
- Take full responsibility for allocated jobs
- Handle customer queries and payments where applicable
- Maintain consistently high productivity and quality standards
- Mentor junior technicians at higher levels
Logistics & Support
- Load glass precisely according to work orders
- Ensure safe, clean, and damage-free deliveries
- Obtain customer sign-off and manage COD payments
- Submit accurate documentation daily
Housekeeping, Safety & Reporting
- Uphold PG Glass image through clean attire and professional conduct
- Maintain tools and vehicles; report damages or faults immediately
- Adhere to all traffic and safety regulations
- Report issues, accidents, or suspected fraud to management or KPMG
Team Collaboration
- Support the Fitment Centre team as needed
- Take on leadership or supervisory roles at higher technician levels
Qualifications:
Experience:
- 1–3 years' experience in automotive glass fitting, depending on technician level
Skills & Attributes:
- Excellent communication and interpersonal skills
- Strong focus on customer satisfaction
- Technically proficient and quality-driven
- Self-motivated, reliable, and able to thrive under pressure
- Valid driver’s license (must)
- Own motor vehicle and mobile phone
- Willingness to travel to any Fitment Centre in the region
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Main Job Purpose
- To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.
Main Objectives
- Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
- Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
- Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
- Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
- Accurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
- Adhere and comply with any other reasonable work requests from PG Glass Management.
Critical Job Requirements
Qualification(s)
Knowledge
- Computer Literacy
- Excellent Telephonic Skills
- Excellent Interpersonal Skills
- Excellent Customer Service
Skills
- Microsoft Office (especially Outlook and Excel)
- Identify and solve problems
- Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
- Analyse and improve service delivery methods
- Strong telephonic communication
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Main Objectives
- Contribute to achieving Company revenue targets through effective stock control, sales generation, accurate cash management, and adherence to Company policies that support profitability and growth.
- Accurately process insurance claims by determining correct excess amounts, collecting payments, and ensuring key performance indicators (KPIs) are met to avoid financial losses.
- Maintain best administrative practices to ensure seamless stock control, ordering processes, and exceptional customer experiences.
- Optimise the scheduling system to maximise fitter productivity and job throughput, maintaining service delivery at full capacity.
- Place accurate stock orders based on scheduled jobs, following buy-out procedures to avoid service delays.
- Complete and secure end-of-day and split reports, analyse variances, and escalate discrepancies to management to mitigate financial risks.
- Identify and address training needs of counter staff, deliver hands-on training, and engage with management to foster skills development and enhance customer service delivery.
- Monitor and escalate any issues that may impact Net Promoter Scores (NPS) or compromise the low-effort customer experience expected by the business.
Critical Job Requirements
Qualifications
- Matric
- Certificate in General Management Level 4 or Supervisory Development
Knowledge
- Proficiency in SAP and other relevant software systems
- Strong customer service orientation
- Comprehensive knowledge of automotive and building glass products
Skills
- Strong interpersonal and telephonic communication
- Analytical problem-solving ability
- Business acumen with a focus on efficiency
- Leadership and coaching capabilities
- Proactive, self-motivated mindset
Experience
- Minimum of 5 years’ experience in a customer-focused environment
- At least 2 years' experience in a PG Glass Fitment Centre as a Customer Service Consultant
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Main job purpose
- Operating the double glazing machine (SIGU), ensuring that production and quality targets are met.
Main Objective
- Read and measure incoming glass accurately with a tape measure.
- Inspect all incoming glass for irregular breaks, scratches and uneven edges.
- Review process instructions as per job card and drawings.
- Perform routine maintenance on every machine used in the double glazing process.
- Start machine to verify setups and adjust machine controls to alter alignment as per glass specifications.
- Ensure the water tanks are clean and contain warm water for better cleaning of the glass in the washing machine.
- Operating the desiccant machine.
- Ensure the right spacer is used according to the customer product design specifications.
- Ensure glasses are paired with their partners before building the SIGU.
- Build SIG unit according to the customer product design specifications and SIG standard operating procedure (SOP).
- Ensure that no glass is built without job card and customer product specifications.
- Insert both primary and secondary seals on the unit as per information on the job card.
- Read and fill out proper documentation (hard copies and electronically).
- Observing all applicable safety requirements and reporting immediately any unsafe practices or conditions.
- Maintain daily production record such as quantity, dimensions, square meters, cubic meters and material type by means of a standardised production sheet
- Scan and confirm every good glass before sending to the next station and scrap rejected glass in order to make replacement.
- Work according to the SIGU standard operating procedure (SOP).
- Sign off job card after completing the job.
- Maintain a safe, clean and organized area at all times.
- Build glass according to daily production plan received from the supervisor.
- Ensure that every glass moving to the next station is properly labelled and accompanied by the right job card and drawings.
- Helping out with other production/operations duties depending on glass production requirements.
Critical job requirements
Qualification(s)
Attributes
- Self motivating and independent starter
- High energy to work in a fast pace environment
- Mobility – ability to travel to work
- Ability to work under pressure
- Complete today’s work today
- Deadline Driven and planning ability
Skills
- High sense of emergency
- Good analytical and numerical skills
- Computer literacy
- Ability to read, understand and interpret 2D drawings
- Proficient in the proper use of precision measuring equipment
- Basic understanding of the mechanical/electrical operating system of a glass toughening furnace
Experience
- 1 year glass processing experience
- SAP
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Main job purpose
- To manage and control engineering activities, not limited to but inclusive of scheduled maintenance, breakdown maintenance, mini projects, engineering spares, and safety in order to achieve maximum machine up-time and world class engineering standards.
Main Objective
- Lead an Engineering maintenance team and ensure optimal machine up-time through proactive maintenance within specified lead times in order to improve production output.
- Ensure that breakdowns are responded to within stipulated time frames to ensure minimal downtime and to maximize plant productivity.
- Conduct root cause analysis in order to determine root cause of the breakdown and to prevent recurrence.
- To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business.
- Propose improvements and alterations to machinery and equipment to ensure quality and productions volumes are optimized.
- Drive safety in area of responsibility and ensure 100% compliance with all safety procedures and policies.
- Monitor costs associated with Contractors, energy, waste, material, maintenance, spares and reworks to ensure that costs do not exceed budget parameters.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
- To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored to drive capability in the business.
Critical job requirements
- Grade 12
- National Diploma in Mechanical / Electrical Engineering
- 5years experience in a maintenance / engineering / process environment
- 2 years supervisory experience within a similar role
- 3 year’s experience within a manufacturing environment
Knowledge
- SCADA Computer packages
- PLC
- Understanding of electrical and Thyristor drives
- Strong working knowledge of instrumentation / automation (e.g. robotics, CNC machines, controllers, digital and analogue automation)
- Knowledge of Pneumatics and Hydraulics
- AC drives and servo systems
- Robotic systems
- Ethernet network systems
- PC / Machine interface
Skills
- Leadership
- Problem solving and diagnostic ability
- Flexibility
- Analytical
- Detail orientated
- Conscientious
- Organized
- Computer literacy
- Interpersonal skills
- Mentoring and coaching
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MAIN JOB PURPOSE
- Supply raw materials (glass and vinyl) to the production line.
- Flop glass and feed the glass into the washing machines
- Assemble the glass and vinyl
- Off-load the assembled laminate onto a cage
- Put finished product into stock
- Load finished product for delivery to customers – internal and external
- Maintaining cleanliness in all sections of work
MINIMUM QUALIFICATIONS REQUIRED
- School – Mandatory Grade 12
- Crane license
JOB RELATED EXPERIENCE
- 1 year experience in manufacturing environment
- JOB RELATED SKILLS
- Problem solving skills
- Quick thinking
INTERPERSONAL RELATED SKILLS
- Organising skills
- Communication skills
- Excellent interpersonal skills
- Ability to work in a team
- Ability to follow written and verbal instructions
PHYSICAL ATTRIBUTES
SCOPE OF RESPONSIBILITY AND AUTHORITY
- Participate in WCM activities
- Cleaning of the line
- Reporting deviations in raw material
- Reporting deviations in equipment
- Reporting deviations in the process
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Main job purpose
- To provide efficient and effective HR support with specific focus on compliance, reporting, administration, and HR system integrity to ensure effective delivery and support of HR services and to develop generalist HR Skills.
Main Objective
- To provide support to the HR team to ensure that goals and strategic plans are achieved through effective teamwork.
- To support effective end efficient HR system administration to ensure accurate, up to date information is available to the business.
- To provide accurate and timeous reports in line with requirements and to continually evaluate for effective and improved methods of reporting.
- To support with required recruitment and drive the take-on process to ensure optimum applicant experience and sound placement practices in line with prevailing policies and procedures.
- To manage and support projects in line with HR Strategy and business support initiatives.
- To provide support and guidance on ER matters in line with company policy and legislation.
- To drive continuous improvement in all aspects of HR to support efficiency, sound customer relations and optimum service delivery to Shatterprufe.
- To provide support to the HR team to ensure that goals and strategic plans are achieved through effective teamwork.
- To drive effective relationship management with colleagues, peers and management to ensure that professionalism is maintained and delivery in line with commitments is managed.
- To ensure sound knowledge of applicable legislation in order to provide support and guidance to stakeholders.
- Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
Critical job requirements
Diploma in Human Resources, Labour Law or Industrial Psychology
- 4 years relevant HR work experience
2 years in a manufacturing environment
Knowledge
- Knowledge of HR systems
- Knowledge of WSP, ATR, EE and BBBEE reporting
- Knowledge of related legislation
Skills
- Analytical skills
- Communication skills (verbal and written)
- Multi-tasking
- Driven
- Microsoft office
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Main job purpose
- Responsible for supporting production teams in their delivery of products and services by providing electrical support and assuming responsibility for the maintenance, troubleshooting, repair of all electronic, electrical and computer-based equipment including backups of all engineering related software in order to maintain uptime on all electronic machines while ensuring that costs are contained and minimised.
Main Objective
- Take Shatterprufe forward and stay abreast of technology to keep Shatterprufe viable and competitive so as to improve efficiencies and ensuring that uptime is improved through proactive and preventive maintenance.
- Assisting with Plant Engineering continuous improvement projects in compliance with SX safety standards and regulations and Engineering Best Practices so as to improve uptime on all machines and ensuring costs are contained and minimised.
- Responsible for carrying out root cause analysis sessions on recurring problems of machine control systems with a multi-disciplined team to prepare fault finding logs/ tables from root cause problem solving and drive the implementation of the agreed upon changes and innovations.
- Responsible for maintaining all software programmes and keep abreast of version changes and updates from OEM’s or service providers so as reduce the impact of these changes while maintaining uptime and containing costs.
- Provide customer support and education, working with users to identify needs, determine source of problem and to provide information on product use.
- Ensure effective communication of relevant information to all stakeholders to support decision making for the business.
Critical job requirements
- National Diploma in Electrical Engineering, Electronics or Mechatronics
- Strong PLC/ Programming Source Coding (Visual Basics)
- Drives and control systems
- Experience in an automated industrial environment
- 3 years in an Automation environment
- Experience in Engineering Best Practices
- Experience in a manufacturing environment
Knowledge
- PLC ( Preferably Allen Bradley)
- Electronic drawing knowledge
- Sever Exposure to Fanuc
- Automation Control Systems
- Minor project management
- Technical Procedures
Skills
- Fault Finding and Reporting Skills
- MS Office
- Communication skills (written and verbal)
- Problem Solving
- Decision Making
- Conceptual and Analytical Skills for fault finding and problem-solving purposes
Method of Application
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