Autoglass Technician (Newcastle) at PG Group

Main job purpose

• We’re seeking committed individuals to uphold and exceed PG Glass Fitment Centre standards in the fitting of automotive glass. From entry-level to advanced technicians, we offer a structured career path with increasing responsibility, customer interaction, and technical expertise.

Main objectives:

Customer Experience

• Deliver professional, friendly service to both customers and colleagues
• Ensure quality workmanship and on-time job completion
• Represent the PG brand through appearance, attitude, and excellence

Glass Fitting & Technical Execution (Levels 1–4)

• Perform one-man fittings on various vehicle types, from standard models to advanced brands (e.g., S-Class Mercedes, Audi A6)
• Take full responsibility for allocated jobs
• Handle customer queries and payments where applicable
• Maintain consistently high productivity and quality standards
• Mentor junior technicians at higher levels

Logistics & Support

• Load glass precisely according to work orders
• Ensure safe, clean, and damage-free deliveries
• Obtain customer sign-off and manage COD payments
• Submit accurate documentation daily

Housekeeping, Safety & Reporting

• Uphold PG Glass image through clean attire and professional conduct
• Maintain tools and vehicles; report damages or faults immediately
• Adhere to all traffic and safety regulations
• Report issues, accidents, or suspected fraud to management or KPMG

Team Collaboration

• Support the Fitment Centre team as needed
• Take on leadership or supervisory roles at higher technician levels

Qualifications:

• Grade 12 (Matric)

Experience:

• 1–3 years' experience in automotive glass fitting, depending on technician level

Skills & Attributes:

• Excellent communication and interpersonal skills
• Strong focus on customer satisfaction
• Technically proficient and quality-driven
• Self-motivated, reliable, and able to thrive under pressure
• Valid driver’s license (must)
• Own motor vehicle and mobile phone
• Willingness to travel to any Fitment Centre in the region