Service Consultant at Capitec Bank

Purpose Statement

• Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 
• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  
• Presenting and conducting self in accordance with brand expectations.

Experience
Minimum:
No previous experience required

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)
Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Commerce or Management

Knowledge(Minimum):
Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:
Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Credit Policy

Skills

• Communications Skills
• Interpersonal & Relationship management Skills

Competencies

• Adhering to Principles and Values
• Adhering to Principles and Values_Acting with Integrity
• Adhering to Principles and Values_Demonstrating Beliefs and Principles
• Adhering to Principles and Values_Showing Community and Social Responsibility
• Delivering Results and Meeting Customer Expectations
• Delivering Results and Meeting Customer Expectations_Championing Customer Needs
• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
• Delivering Results and Meeting Customer Expectations_Serving Customers
• Entrepreneurial and Commercial Thinking
• Entrepreneurial and Commercial Thinking_Controlling Costs
• Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
• Entrepreneurial and Commercial Thinking_Leveraging Opportunities
• Entrepreneurial and Commercial Thinking_Navigating Organisations
• Following Instructions and Procedures
• Following Instructions and Procedures_Accepting Direction
• Following Instructions and Procedures_Following Policies and Procedures
• Following Instructions and Procedures_Managing Meetings
• Following Instructions and Procedures_Managing Risk
• Following Instructions and Procedures_Managing Time
• Following Instructions and Procedures_Working Safely
• Persuading and Influencing
• Persuading and Influencing_Making a Strong Impression
• Persuading and Influencing_Making Convincing Arguments
• Persuading and Influencing_Negotiating Agreements
• Presenting and Communicating Information
• Presenting and Communicating Information_Communicating Effectively
• Presenting and Communicating information_Presenting and Public Speaking
• Relating and Networking
• Relating and Networking_Creating and Maintaining Networks
• Relating and Networking_Establishing Relationships
• Relating and Networking_Interacting with People at Different Levels
• Relating and Networking_Managing Political Situations

Additional Information

• A valid driver's licence is preferred
• Must have access to transport (personal/public)
• Clear criminal and credit record
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system