Service Consultant at Santam Insurance

A position has become available for a Service Consultant in the Broker Services department in Rustenburg.

The purpose of this position is to provide support to the relationship management function as well as delivering quality service to customers, who could be either internal or external to Santam (including intermediaries, customers, partners and suppliers).

The successful incumbent will also provide support to address customer needs, concerns and issues.

What will make you successful in this role?

Principal Accountabilities

• Provide customer service to customers requiring special attention.
• Serve as first line of contact for customer queries.
• Communicate with stakeholders to provide information,feedback and follow through on customer queries and/or instructions to team.
• Address unusual and non-standard customer issues.
• Task-related decision making within set policies and procedures.
• Prepare and collate intermediary pack BS Optima.
• Schedule appointments on request.
• Manage e-mails via proxy.
• Assist with logistics and events and broker forum management.
• Manage office contracts (cleaning etc.).
• Provide reception services.
• Manage stationery supplies and banking duties.
• Direct intermediaries to deal with correct channels.
• Monthly management cost analysis - variance reporting.
• Compile intermediary training lists and facilitates ad hoc requests.

Qualifications
And Experience

• Grade 12
• FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines)
• RE 1
• Commercial Lines and Personal Lines Contact Centre experience

Knowledge And Skills

• Familiar with Excel, Word basic, Qlkview, intranet
• Detailed understanding and knowledge of Santam process
• Thorough understanding of all relevant customer support systems and processes related to all products
• Strong analytical and problem-solving skills
• Results driven
• Flexibility and adaptability
• Initiative
• Emotional self control
• Customer service orientation
• Self confidence
• Teamwork and co-operation